Weird problem

[stevenv]

Sorry for the vague title, no better way to explain it.

Signed my parents up for a 384k ADSL line with Afrihost account. Went across to their place this past weekend with my old Netgear router and hooked everything up. According to the router the line is connecting at 1024k :wtf: but this isn't the problem.

Although the connection is there, no data is being transferred across the line. Have tried pinging both from the PC and router web interfaces, just times out. Have tried manually entering the Afrihost DNS servers, doesn't help. Tried factory restoring the router and reconfiguring everything, doesn't help. Took the router back to my place, hooked it up without changing any settings and works perfectly. Have checked the attenuation and noise levels, appear to be in range but even if they weren't the line is connected fine so I don't think there's an issue there. Have spoken to the Afrihost support guys but they have seem to have run out of suggestions. My next attempt is using a non-Afrihost account on the line and see what happens because I'm thinking that there is a problem with having two accounts with them on different lines.

Anyone have any better ideas?

[ChilliGirl]

Have you activated the adsl line with telkom?

[stevenv]

Mmmm, now that will be a million dollar question ... :D

[ChilliGirl]

:D Your folks probably would not have as they don't seem to know about these things ( you needed to set it up for them)

[Srack0verflow]

Have you activated the adsl line with telkom?
explains the 1024kbit sync

[stevenv]

I think it explains everything!

[ChilliGirl]

explains the 1024kbit sync

yip

[J25]

https://secureapp.telkom.co.za/ADSLVERIFY_NEW/

It's that simple.

[Pixiedust100]

i have a similar problem,my isp says the accounts are active and the telkom line syncs,but no data flow over it,i have resynced this line now continiously for the past 5 days,at least twice a day, what would you suggest is wrong,i have been using this line for over a year now and all of a sudden its doing this random stuff.

[ChilliGirl]

i have a similar problem,my isp says the accounts are active and the telkom line syncs,but no data flow over it,i have resynced this line now continiously for the past 5 days,at least twice a day, what would you suggest is wrong,i have been using this line for over a year now and all of a sudden its doing this random stuff.

Yours is an existing line with a problem . The discussion here is regarding a NEW adsl line. & those need to be activated.

[ChilliGirl]

i have a similar problem,my isp says the accounts are active and the telkom line syncs,but no data flow over it,i have resynced this line now continiously for the past 5 days,at least twice a day, what would you suggest is wrong,i have been using this line for over a year now and all of a sudden its doing this random stuff.

Quick question for you: When you lift the hand set & hold it to your ear, is there static on the line?

[Pixiedust100]

no static on the line at all.

[ChilliGirl]

have you perhaps got a spare telephone cable to link the router to the wall socket? or have you tried that?

[Pixiedust100]

already tried that,problem still persist.

[ChilliGirl]

already tried that,problem still persist.

Have you tried resetting your router to factory settings & reentering the settings afterwards?

[Pixiedust100]

i have. i am baffled at this.its the weirdest thing i have ever encountered in my IT life

[ChilliGirl]

Also is there a friend or a neighbour that will kindly lend you their router for a few hours? Then you would be able to eliminate the router being faulty.

[ChilliGirl]

You need to bare in mind that power surges can harm electronic equipment. After a power failure there is a surge when the electricity returns & this can harm your equipment

[ChilliGirl]

Also another thing you can try is to buy a cheapy GB of prepaid data (not from your current ISP) & trying that on the router.

[Pixiedust100]

yes i have,strangest IT problem in my entire IT life

[ChilliGirl]

i have a similar problem,my isp says the accounts are active and the telkom line syncs,but no data flow over it,i have resynced this line now continiously for the past 5 days,at least twice a day, what would you suggest is wrong,i have been using this line for over a year now and all of a sudden its doing this random stuff.

Did you call telkom? also is this a business or home line that you refering to?

[Pixiedust100]

its a home line and yes i phoned telkom each time to resync the line for me

[ChilliGirl]

We had a similar problem with our work line sometime ago. Our problem was eventually solved after a technician came out. He ended up moving our line to a diff port on the same exchange(can only be done if there are open ports). Maybe report a fault & ask that a technician come out to you.

[Pixiedust100]

thank you very much,will try that in the next day or 2