MTN Call Centre, accounts query. Eina...

[Pebkec]

Hi,

Is it just me or does it feel like getting problems resolved at their call centre is a time consuming
process. I also get the impression that customer service is not high on their priority list.

I have a billing problem, i added a 100mb data bundle on my contract."So that i have a fixed bill for data used".

Now this is where the problem comes into play, they are still billing me for the additional data used. They are not
deducting the data used from the data package.

I reported the problem last week monday, very nice even got a ref number... They told me that it will take a couple
of day to resolve, which i believed, it's only a account problem after all, how difficult could it be to resolve.

I then phoned friday, as a good customer should, looking for some feedback on the nice ref number i received.
The lady in their call centre told me that my query had to be escalated and i should phone back on monday "Today"
as it only takes 2 days.

Lo and behold, i phoned today, quest what, i was told that when a problem is escalated it takes
longer to resolve. And on friday it only took 2 days... mmm

Makes one wonder.

It's their service and one should hope that they know how to resolve their own problems. :confused:

Still waiting, not so patiently..

Pebkec :eek:

[pebkac]

Just to update my post.

Lo and behold, no resolution to the problem yet.

I was promised on monday that i will receive a phone call informing me of what is happening. That did not happen. I then left a message for the call centre manager Lucy on tuesday to call me. That never happened.

I finally got hold of her today. I must always phone them. She said that one of her call centre operators called me on monday. yeah right. The operator left a voice message on my phone, yeah right, i don't have voice mail...

Now she promiced that she will call me within one hour with a update on the problem. The statistical calculation of this happening is so huge that cows might have learned how to spell MTN by then.

Rating their client service with a mark out of 10. They barely deserve a 2, they get a two because the auto attendant answers my calls.

Until later....

Pebkac...

[MTNBroadband]

Hi

Is this a postpaid or a prepaid issue?