View Full Version : Mweb blacklisting again lolz
janseng
30-05-2011, 01:03 PM
Ive received a letter from mweb saying if i dont pay my outstanding balance of R70
they will hand me over....
1.Handing over for R70? serious?? i just went ahead and paid it.
although i might be a bit late, as the letter was sent 13May, and i only got it on the 27May.Maby the could of sent me a email? or not since email cost way more money!!
I had to sent proof of payment via fax(altho i couldnt), an ISP that prefers to deal with letters and faxes???are you kidding me??
2.The initial amount was R140, that they overcharged me on capped account(over usage).after they admitted they made a mistake, they agreed to cut it by half.
but i was not happy as im still being charged R70 for 700meg.
3.A mweb rep even phoned me and apologized. this was all in March.
Hope i dont get blacklisted.
Mweb FTW?
MWEB Guy
30-05-2011, 01:20 PM
Ive received a letter from mweb saying if i dont pay my outstanding balance of R70
they will hand me over....
1.Handing over for R70? serious?? i just went ahead and paid it.
although i might be a bit late, as the letter was sent 13May, and i only got it on the 27May.Maby the could of sent me a email? or not since email cost way more money!!
I had to sent proof of payment via fax(altho i couldnt), an ISP that prefers to deal with letters and faxes???are you kidding me??
2.The initial amount was R140, that they overcharged me on capped account(over usage).after they admitted they made a mistake, they agreed to cut it by half.
but i was not happy as im still being charged R70 for 700meg.
3.A mweb rep even phoned me and apologized. this was all in March.
Hope i dont get blacklisted.
Mweb FTW?
Afternoon Janseng
Please see the direct message I sent you.
Kind regards,
MWEB Guy
matshelane
30-05-2011, 01:30 PM
Ive received a letter from mweb saying if i dont pay my outstanding balance of R70
they will hand me over....
1.Handing over for R70? serious?? i just went ahead and paid it.
although i might be a bit late, as the letter was sent 13May, and i only got it on the 27May.Maby the could of sent me a email? or not since email cost way more money!!
I had to sent proof of payment via fax(altho i couldnt), an ISP that prefers to deal with letters and faxes???are you kidding me??
2.The initial amount was R140, that they overcharged me on capped account(over usage).after they admitted they made a mistake, they agreed to cut it by half.
but i was not happy as im still being charged R70 for 700meg.
3.A mweb rep even phoned me and apologized. this was all in March.
Hope i dont get blacklisted.
Mweb FTW?
If only their tech support guys were as efficient as their legal department
Anthro
30-05-2011, 02:02 PM
Hellopeter is littered with examples like these - I hope for the best buddy
janseng
30-05-2011, 03:00 PM
thx MWEB Guy you could atleast make sure i did not get blacklisted.
I just payed R70 not to get blacklisted for a mistake mweb made, makes me feel real good.
im sorry janseng, it wont happen again?
MWEB Guy
30-05-2011, 03:39 PM
thx MWEB Guy you could atleast make sure i did not get blacklisted.
I just payed R70 not to get blacklisted for a mistake mweb made, makes me feel real good.
im sorry janseng, it wont happen again?
Hi janseng,
I can assure you that you were not blacklisted, as I followed up with Collections myself to ensure that this would not happen.
Regards,
MWEB Guy
crackersa
31-05-2011, 12:18 PM
Dang Janseng. it probably cost them more to send that letter considering they had to use a human to type it up, put it in an envelope and post it!
i sent my cancellation in this morning (faxed twice and email, making sure they got it ;) ). got tired of having very little feedback from Mweb about my issues.
MWeb Guy - don't bother, i've made up my mind.
Hey guys i'm having the same problem , I registered a free account by them for one month (the account didn't even work and I received no emails etc after submitting my details) Im only 16 so I registered my moms phone number no credit card details or any thing of that sort! now my mom is receiving sms's that their going to blacklist her account , I called them and they said there is a amount of 1000 rand outstanding wtf! keep in mind that the account is registered to my name so in their books their going to blacklist me !? a 16 year old ?
MWEB Guy
03-01-2012, 04:47 PM
Hey guys i'm having the same problem , I registered a free account by them for one month (the account didn't even work and I received no emails etc after submitting my details) Im only 16 so I registered my moms phone number no credit card details or any thing of that sort! now my mom is receiving sms's that their going to blacklist her account , I called them and they said there is a amount of 1000 rand outstanding wtf! keep in mind that the account is registered to my name so in their books their going to blacklist me !? a 16 year old ?
Hi ydt,
Please PM me the MWEB details in order for me to investigate further into this from our side.
Kind regards,
MWEB Guy