View Full Version : Price you see is not the price you pay
MOwrt
21-06-2011, 11:42 AM
The situation:
Incredible connection is hosting a demo sale on their website.
This sale includes and xbox gaming console for R999.
This has been the price since i first saw it on Saturday R999.
This morning, 21/06/2011, the price had changed to R153.80 next to it stating SAVE R846.15 in bold and in red.
This is one of the only 2 products on the page stating the saving amount.
After completing the on-line purchase process including an electronic invoice emailed to my inbox i got a subsequent phone call from incredible connection
saying that the price is R999 and offering an ultimatum, either pay R999 or we cancel the order.
They also pointed me to there poor disclaimer on their website, telling me they have the right to do this.
Their discalimer :"As erroneous or outdated prices could be displayed from time to time, you agree that we cannot be obliged to sell a product at such erroneous price. "
Is the price you see not the price you pay?
Can anyone assist with this?? Do I have a leg to stand on?
Mantis
21-06-2011, 12:01 PM
From my CPA training document:
inadvertent and obvious errors in a displayed price are not binding if the supplier corrects it and takes reasonable steps to inform the customer of this error
I would say legless
Lupus
21-06-2011, 12:02 PM
Unfortunately you do not have a leg to stand on, as even if the disclaimer is poor, it still indicates exactly what you've described, erroneous or outdated prices, they have to protect themselves. You cannot even get this in shops anymore unless you really whinge.
Tim182
21-06-2011, 12:15 PM
Xbox for R999??? Seriously, is that what they cost now?
ISP cash cow
21-06-2011, 12:19 PM
have they corrected the pricing on the website?
If yes it shows it was an error
If not it shows they are truly incredible corruption
bwana
21-06-2011, 12:22 PM
Personally I feel that since they agreed to the transaction and went so far as to invoice you they should have honoured it. Probably doesn't mesh with the new CPA though.
Koosi
21-06-2011, 12:24 PM
If this is the case... then what is the bloody use of the CPA for???? Oh I know... ambulance chasing lawyers!!!!
HapticSimian
21-06-2011, 12:33 PM
Can't blame anyone for wanting to get one over Incredible Connection, but they're well within their rights to renege on a transaction made in error.
If this is the case... then what is the bloody use of the CPA for???? Oh I know... ambulance chasing lawyers!!!!
This is what it's for (http://www.acts.co.za/consumer_protection_act_2008/index.htm):
To promote a fair, accessible and sustainable marketplace for consumer products and services and for that purpose to establish national norms and standards relating to consumer protection, to provide for improved standards of consumer information, to prohibit certain unfair marketing and business practices, to promote responsible consumer behaviour, to promote a consistent legislative and enforcement framework relating to consumer transactions and agreements, to establish the National Consumer Commission
It's not meant as a consumers' step-by-step to ripping off retailers.
IceQB
21-06-2011, 12:36 PM
"Demo units include items that have been on display as well as returned units"
So it could be a RROD box for all you know.
MOwrt
21-06-2011, 12:46 PM
have they corrected the pricing on the website?
If yes it shows it was an error
If not it shows they are truly incredible corruption
Its been completely removed from the site
Mike Hoxbig
21-06-2011, 12:48 PM
"Demo units include items that have been on display as well as returned units"
So it could be a RROD box for all you know.
They can't sell you a broken product, because that will be covered by the CPA. If it was a RROD unit, it would most likely have been sent in to Powercare for a replacement unit.
Yes normally if there's an obvious error they don't have to give it to you at that price. But I don't know wtf is up with that SAVE part, that seems a bit like a good old-fashioned bait-and-switch. If it's an obvious error why would they make such a point of telling you you get R846.15 off?
Still If you could get an XBAWX for R153.80 I'd even get one. I'd find something to do with it, somehow.
MOwrt
21-06-2011, 01:08 PM
Yes normally if there's an obvious error they don't have to give it to you at that price. But I don't know wtf is up with that SAVE part, that seems a bit like a good old-fashioned bait-and-switch. If it's an obvious error why would they make such a point of telling you you get R846.15 off?
Still If you could get an XBAWX for R153.80 I'd even get one. I'd find something to do with it, somehow.
That is exactly my point TJ99
Mantis
21-06-2011, 01:21 PM
Personally I feel that since they agreed to the transaction and went so far as to invoice you they should have honoured it. Probably doesn't mesh with the new CPA though.
They probably "agreed" to the transaction as its an automatic system. When it came through to an actual person, thats when the error was picked up and you were notified.
Yes normally if there's an obvious error they don't have to give it to you at that price. But I don't know wtf is up with that SAVE part, that seems a bit like a good old-fashioned bait-and-switch. If it's an obvious error why would they make such a point of telling you you get R846.15 off?
Still If you could get an XBAWX for R153.80 I'd even get one. I'd find something to do with it, somehow.
That is exactly my point TJ99
The "system price" was probably set to R999 for Demo XBOX units. When the price was incorrectly/iinadvertentlt changed to R100-odd, the saving was automatically calculated.
my 1.99999 cents worth
MOwrt
21-06-2011, 01:38 PM
Just got off a call with the Incredible connection call centre, seems this affected 21 different customers
MOwrt
21-06-2011, 02:03 PM
Seeing as I was so quick to complain, I have to give them props for calling back to advise that they will honour the deal.
mcryan
21-06-2011, 02:13 PM
Dude I will totally buy a new Xbox for R1000! I'm checking IC's site now!
MOwrt
21-06-2011, 02:15 PM
Dude I will totally buy a new Xbox for R1000! I'm checking IC's site now!
There's a bundle with Gears of war, for R999. Just be aware that its not exactly new but demo models. So returned or display units
mcryan
21-06-2011, 04:35 PM
There's a bundle with Gears of war, for R999. Just be aware that its not exactly new but demo models. So returned or display units
True... and it's the older spec. I want the new slimmer Xbox when I buy. I'll wait it out a little, PC gaming will have to do for now.