uniforum issues

[moklet]

I have tried several times to send update request for a few domains to uniforum (co.za) , but I don't seem to get any tickets back. Ayone else encountering problems. Tried phoning them, but they seem to close up shop at 17:00

[shakes1]

Heard there were issues a few weeks ago as well, guess its not sorted than. Is Uniforum run by the ANC perhaps?

[zerofivetwosix]

Also having issues with them at the moment. Been waiting on an update that was suppose to complete last night, but still hasn't.

[Whyohwhy]

Maybe a stupid question, but is the correct email address listed when you do a whois?

[moklet]

Maybe a stupid question, but is the correct email address listed when you do a whois?
I have done updates in the last month of about 350 domains so I guess I know what i am doing. 12 hours later and still no tickets and no reply from the support@co.za either I guess they only operate between 8 to 5

[Whyohwhy]

:) and yes they are like a state department....

[zerofivetwosix]

LOL....my update confirmation which should have come through at 19:30 last night arrived now spot on 08:00.

[Whyohwhy]

Doing a whois on a domain... Nice :(

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, techsupport@co.za and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

[chriscapetown]

You can use their alternative URL..

http://www.coza.net.za/whois.shtml

This one seems to be more reliable and works when www.co.za is down.

:)

[SoftDux-Rudi]

Uniforum is run by a bunch of idiots who don't actually care about their clients so don't expect any miracles from them.

I've also seen this happen many times in the past 15+years, sometimes any and all emails from them just stop working for no reason. The support staff don't know jack***** on what todo and then suddenly one day you get a crapload of emails again. And then you also need to deal with clients who's domains got suspended cause you didn't get the invoices or reminders to pay them on time.


I really really wish someone could actually do something about this. Why, exactly, should we (South Africa) put-up with only 1 domain registrar?

[chriscapetown]

I feel your pain, it is limiting and there is no good reason that I can think of.. even if Uniforum made a more robust system with domain management it would be MUCH better!

[RSkeens]

All I can say is you get used to it :( The best you can do is try on another day because contacting their technical support regarding their website being down, etc is mostly a waste of time.

[^^vampire^^]

Has anyone else gotten any replies from UniForum?
I've been mailing them for the past 3 days and no one replies (big surprise).