rpm
08-06-2006, 08:32 AM
http://www.mybroadband.co.za/nephp/?m=show&id=3110
Excellent article...well worth a read!
Excellent article...well worth a read!
View Full Version : Telkom, the beast with two faces
Sneeky
08-06-2006, 09:00 AM
Fantastic read.
Those that weren’t there read about these shenanigans and one can only imagine what they thought about our incumbent operator.
Delighted,,,,NOT!!
Those that weren’t there read about these shenanigans and one can only imagine what they thought about our incumbent operator.
Delighted,,,,NOT!!
Snekko
08-06-2006, 09:11 AM
Recorded & traced, I should hope that can trace calls LOL, what are they gonna say you bad mouth our automated response system LOL :p The only reason people will get mad is if Telkom's genius helpdesk is actually unable to help, then the recording will just prove their incompotence LOL
Idiots
So are we gonna organise a call spam it's a toll free number ROFL
Just kidding but not really
Idiots
So are we gonna organise a call spam it's a toll free number ROFL
Just kidding but not really
EchoZA
08-06-2006, 09:40 AM
His intentions are good, admirable even. Molotsane and his executive management team talk at length about their “five-pronged strategy”.
Doesn't the devils pitch fork have 5 prongs?
This is not the first time, however, that Molotsane has tried to explain his desire to delight customers.
I do not take any delight from being royally "screwed" (for choice of a better word!) by TELKOM, and they don't even have the decency(sp?) to offer vaseline!
Doesn't the devils pitch fork have 5 prongs?
This is not the first time, however, that Molotsane has tried to explain his desire to delight customers.
I do not take any delight from being royally "screwed" (for choice of a better word!) by TELKOM, and they don't even have the decency(sp?) to offer vaseline!
stix
08-06-2006, 09:54 AM
'I think the problem that we have as an organisation is perhaps we’re not reaching out. We’re not talking to our clients. We’re not explaining to them what problems we have in our business … we need to just go and talk to our clients'
Don't talk to us - listen to us !!!!!!!!!
Don't talk to us - listen to us !!!!!!!!!
dominic
08-06-2006, 10:01 AM
I do not take any delight from being royally "screwed" (for choice of a better word!) by TELKOM, and they don't even have the decency(sp?) to offer vaseline!
telkom - the beast with two backs?
telkom - the beast with two backs?
Franna
08-06-2006, 10:14 AM
We need the SNO operational tomorrow.
Then when dealing with Telkom about service levels, price issues, etc my automatic response to them would be:
IRATE Telkom call-centre agents receive a diabolical recorded message if they annoy their customers...
“If you did not resolve my query, or continue to rip me off,” my canned voice says, “take the time out to speak to a family member or a friend. You are denying me to basic telecoms services. Please remember that I will not hesitate to cancel my service and take my business to SNO Telecom, or elsewhere.”
Then when dealing with Telkom about service levels, price issues, etc my automatic response to them would be:
IRATE Telkom call-centre agents receive a diabolical recorded message if they annoy their customers...
“If you did not resolve my query, or continue to rip me off,” my canned voice says, “take the time out to speak to a family member or a friend. You are denying me to basic telecoms services. Please remember that I will not hesitate to cancel my service and take my business to SNO Telecom, or elsewhere.”
tristan
08-06-2006, 10:53 AM
Bah! Why will SNOT be any better than Telkom? Its not like having three cell phone companies has made any difference to our exorbitant cell phone costs.
I would prefer to see the entire telecomms industry deregulated, allowing any company or organisation with the necessary financial resources to provide whatever products and services they like.
The only thing that needs to be regulated is the spectrum.
I would prefer to see the entire telecomms industry deregulated, allowing any company or organisation with the necessary financial resources to provide whatever products and services they like.
The only thing that needs to be regulated is the spectrum.
noxibox
08-06-2006, 10:55 AM
Later he even said that he was “delighted to be at the helm” of the company
For R10 million I can be delighted too.
For R10 million I can be delighted too.
Diabolic
08-06-2006, 11:03 AM
:D They said DIABOLICAL!!! :D
ignacio
08-06-2006, 11:05 AM
I am quite sick of this customer centricity crap - Telkom "reaching out" and "talking" to customers - who cares a damn about that?!!! Lower my ADSL bill by 70% and I will be satisfied - even if Telkom never answers the phone or even if they pick up and swear at me. MY customer satisfaction is tied to my bill - I don't get my kicks from talking to some Telkom lackey.
mccrack
08-06-2006, 11:08 AM
Same **** different day that's all.....
Dastrix
08-06-2006, 11:16 AM
'I think the problem that we have as an organisation is perhaps we’re not reaching out. We’re not talking to our clients. We’re not explaining to them what problems we have in our business … we need to just go and talk to our clients'
Don't talk to us - listen to us !!!!!!!!!
Exactly, I don't give a rats a$$ in Texas what problems they are having, the problem WE are having is that we are being screwed over by a company thats doing less than the bare minimum in terms of product and service delivery.
+/- R 40 in cost to provide DSL and you think your latest price reductions are going to make us happy? Cry me a river Papi, we just don't care (much like you and your company)
Don't talk to us - listen to us !!!!!!!!!
Exactly, I don't give a rats a$$ in Texas what problems they are having, the problem WE are having is that we are being screwed over by a company thats doing less than the bare minimum in terms of product and service delivery.
+/- R 40 in cost to provide DSL and you think your latest price reductions are going to make us happy? Cry me a river Papi, we just don't care (much like you and your company)
duderoo
08-06-2006, 11:42 AM
What is Papi's email address let me send him an email.
lcbxx
08-06-2006, 11:48 AM
Among the arguments we heard for the high prices was that “copper is expensive”. I kid you not.
I can't believe they even use arguments like that. With 10% of South Africans having access to telkom lines, many of which have been rolled out pre-Telkom in the post office days (and paid for 100-fold), and with Telkom yanking out all interconnecting copper lines and replacing them with optic fibre (which looks like copper if the sun catches it juuuuuust right, i suppose), what seems to be the problem?
I can't believe they even use arguments like that. With 10% of South Africans having access to telkom lines, many of which have been rolled out pre-Telkom in the post office days (and paid for 100-fold), and with Telkom yanking out all interconnecting copper lines and replacing them with optic fibre (which looks like copper if the sun catches it juuuuuust right, i suppose), what seems to be the problem?
Debbie
08-06-2006, 12:04 PM
You are denying someone else the opportunity to do so [deal with Telkom].
Should be, "You are saving someone else from having to deal with Telkom...".
Should be, "You are saving someone else from having to deal with Telkom...".
hexagon
08-06-2006, 12:33 PM
The only thing that needs to be regulated is the spectrum.
The Myth of Interference:
http://dir.salon.com/story/tech/feature/2003/03/12/spectrum/index.html
The Myth of Interference:
http://dir.salon.com/story/tech/feature/2003/03/12/spectrum/index.html
Battery
08-06-2006, 03:13 PM
Don't you guys think that Telkom staff should actually brush up on their vocab? Delight this delight that is slightly working on my nuts....
supersunbird
08-06-2006, 03:16 PM
"I think the problem that we have as an organisation is perhaps we’re not reaching out. We’re not talking to our clients. We’re not explaining to them what problems we have in our business … we need to just go and talk to our clients"
The only problem they have is where to put all that money!
The only problem they have is where to put all that money!
Tns
08-06-2006, 04:25 PM
[Fear not we are told, Telkom CEO Papi Molotsane is on a mission: to delight customers. Speaking on Moneyweb Radio after the release of the company’s results on Monday, Molotsane drove home the point.
What bloody arrogance! :mad:
What bloody arrogance! :mad:
Tns
08-06-2006, 04:32 PM
The Myth of Interference:
http://dir.salon.com/story/tech/feature/2003/03/12/spectrum/index.html
if there are two sources broadcasting and you in the middle,the strongest source will win.
http://dir.salon.com/story/tech/feature/2003/03/12/spectrum/index.html
if there are two sources broadcasting and you in the middle,the strongest source will win.
noxibox
09-06-2006, 08:49 AM
Bah! Why will SNOT be any better than Telkom? Its not like having three cell phone companies has made any difference to our exorbitant cell phone costs.
I would prefer to see the entire telecomms industry deregulated, allowing any company or organisation with the necessary financial resources to provide whatever products and services they like.
Or completely regulated. Total regulation would mean the regulator dictates the prices.
The only thing that needs to be regulated is the spectrum.
Probably the only thing that should require little serious regulation, other than requiring potential users to register their specific use.
I would prefer to see the entire telecomms industry deregulated, allowing any company or organisation with the necessary financial resources to provide whatever products and services they like.
Or completely regulated. Total regulation would mean the regulator dictates the prices.
The only thing that needs to be regulated is the spectrum.
Probably the only thing that should require little serious regulation, other than requiring potential users to register their specific use.
noxibox
09-06-2006, 02:27 PM
The Myth of Interference:
http://dir.salon.com/story/tech/feature/2003/03/12/spectrum/index.html
Freeing broadcasting from the tyranny of organisations like the FCC would be major advance. The FCC is a de facto censor and imposes prior restraint on broadcasters.
http://dir.salon.com/story/tech/feature/2003/03/12/spectrum/index.html
Freeing broadcasting from the tyranny of organisations like the FCC would be major advance. The FCC is a de facto censor and imposes prior restraint on broadcasters.
Turtle
09-06-2006, 04:32 PM
Doesn't the devils pitch fork have 5 prongs?
Heh, don't think so, but they their "five-pronged strategy" is probably in the shape of a pentagram ;)
Heh, don't think so, but they their "five-pronged strategy" is probably in the shape of a pentagram ;)
plugger123
09-06-2006, 09:26 PM
Well, at least we know that the public is giving Telkom hell - With this they are just succeeding in getting more egg on them. But this just goes to show that they really don't give crap.