to say that I am not happy is the understatement of the year...
I received a data bill of R13000 - odd. Somewhere on the 19th of March, something happened: Data streamed non-stop for about 48 hours at full speed according to the traffic report.
Either my Windows machine started downloading and redownloading a corrupt file, or somebody hacked into my wireless network and downloaded a whole lot of movies - I don't know. When this started, I was under my 2GB bundle. When this stream eventually stopped, R11000 of bandwidth had been used. I know this wasn't a zombie or trojan attack because the traffic was down, not up.
After a phone call to the data helpdesk, Vodacom graciously cut the bill in half, which is still going to force me to take savings to pay for this.
Whilst I accept that I am responsible for control of traffic, what I find very disappointing is this:
No notification to me or suspension of my account. Vodacom are happy to cash in on my misfortune and I only find out when I get the bill. No SMS, nothing. Also Vodacom4me balance enquiry only shows that the bundle is used - once you're over, you have no idea how much.
So - after many satisfied years with Vodacom, I am reluctantly going to find another service provider, because I don't think I was looked after - and I think the systems need to have some checks and balances to prevent what happened to me happening to others.