Great start Neotel ... NOT

M

Mangoman20

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So I rush over and get my NeoConnect Prime phone with the Unlimited package.

Get it setup in my office, making voice calls great no problem. Now to get the data side setup.. run the installation.. idiot proof with any advanced options removed.

Chage the default username and password... click connect....:eek: Error 691 Invalid username and password !!! :mad:

Call the help desk.. get a very friendly techie but takes me through the motions in baby steps.. checking the user and pass settings about 5 times... no luck :confused:

So I now really wanna get testing but cant due to a login fault... !!!!!

Hurry up Neotel !!! :D:mad::

Anybody else have a similar problem ?
 
Mangoman20 said:
So I rush over and get my NeoConnect Prime phone with the Unlimited package.

Get it setup in my office, making voice calls great no problem. Now to get the data side setup.. run the installation.. idiot proof with any advanced options removed.

Chage the default username and password... click connect....:eek: Error 691 Invalid username and password !!! :mad:

Call the help desk.. get a very friendly techie but takes me through the motions in baby steps.. checking the user and pass settings about 5 times... no luck :confused:

So I now really wanna get testing but cant due to a login fault... !!!!!

Hurry up Neotel !!! :D:mad::

Anybody else have a similar problem ?
Click to expand...

lol maybe u should not have changed them "Chage the default username and password"
 
Mangoman20 said:
So I rush over and get my NeoConnect Prime phone with the Unlimited package.

Get it setup in my office, making voice calls great no problem. Now to get the data side setup.. run the installation.. idiot proof with any advanced options removed.

Chage the default username and password... click connect....:eek: Error 691 Invalid username and password !!! :mad:

Call the help desk.. get a very friendly techie but takes me through the motions in baby steps.. checking the user and pass settings about 5 times... no luck :confused:

So I now really wanna get testing but cant due to a login fault... !!!!!

Hurry up Neotel !!! :D:mad::

Anybody else have a similar problem ?
Click to expand...

what did the helpdesk guy say ? is there a problem with the user pass or ??:confused:
 
wcoetzee said:
what did the helpdesk guy say ? is there a problem with the user pass or ??:confused:
Click to expand...

After running through my setting five times and talking to me like a 90 year old granny he confirmed that I had a problem. They basically have 3 default passwords: 1234 / neotel and letoen. he made me try each of those which obviously none worked.

He ended the conversation by telling me that it would be escalated to the advanced calldesk. I then promptly received an email stating that my fault is being attended to.. thats it...

Now I wait and look at this ugly phone. cos thats all that it is right now...
 
Mangoman20 said:
After running through my setting five times and talking to me like a 90 year old granny he confirmed that I had a problem. They basically have 3 default passwords: 1234 / neotel and letoen. he made me try each of those which obviously none worked.

He ended the conversation by telling me that it would be escalated to the advanced calldesk. I then promptly received an email stating that my fault is being attended to.. thats it...

Now I wait and look at this ugly phone. cos thats all that it is right now...
Click to expand...

lol , i hope its sorted out then you can tell me the upload and download speeds in kb/s :rolleyes:
 
This isn't anything new. I have heard about things like when people just sign up for ADSL accounts on Webafrica or Openweb. It seems sometimes your new username and password just don't work.

good luck. hope it gets sorted.
 
Its not only on neotel that this happens though. Many providers have this problem. I know!
 
Stolla said:
use this mine works

[email protected]
1234

thats not tre real username put your phone number in there
Click to expand...

yup mine is in the same format... nuttin..

Still no calls back from them either :-)

I'lll let ya all know about speeds and services as soon as I get the friggin service working..

If there are any specific tests you would like me to run just lemme know
 
How long it took for them to process the application over the phone and delivered the device to you?
 
well myne clocked about 185KBps at times, but my signal is not to good.
 
cyberarmy said:
How long it took for them to process the application over the phone and delivered the device to you?
Click to expand...

The application process was fairly efficient. I called the call centre, they did a credit check, took my details and confirmed that the device would be couriered to me within 48 hours. Upon delivery of the deivce, I was to sign the contract.

I then happened to be in a Postnet store (Chilli Lane, Sunninghill JHB to be exact) and saw that they were selling the devices and contracts.

I then attempted to go ahead and sign up there thinking I would be able to walk out the store with my device and contract setup.

However that was just a dream, they are required to comply with some FICA laws and with that comes a requirement for 3 months bank statements which I had to go home and find...

So all in all a frustrating process but eventually sorted..

Still waiting for their advanced call centre to resolve my login info though...
 
Can someone please do a simple tracert/traceroute so the rest of us can check latency
 
well myne clocked about 185KBps at times, but my signal is not to good.
Click to expand...
is that on downloads or is that the actual line speed?
 
Since Neotel's internet connection comes to a stop when one makes a voice call, how can one get any help about an internet problem from the helpdesk?
 
risingtide said:
Since Neotel's internet connection comes to a stop when one makes a voice call, how can one get any help about an internet problem from the helpdesk?
Click to expand...

Use your Telkom phone ... hahaha .. these people and their offerings are a joke.
 
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