How to cancel VM diverts on MTN?

[tRoN]

Hi

I am trying to cancel the "divert when busy" on my cellphone but everytime it defaults back to voicemail diversion.
This also happens when u try to cancel any other type of divert.

What I want is to reject a caller with a busy tone and not let it go on VM.

It seems u just cannot get away from a caller reaching your voicemail on an MTN phone

I have even tried the ussd commands as shown on the mtnsp website but to no avail as shown here: http://www.mtnsp.co.za/Personal/Serv...rt.aspx?pid=74
Why have it on the website if it does not work!

Please advise.

P.S This works well on Vodacom.

[Dr_Data]

So you want the busy divert to "not" go to VM but rather just end the call?
Do you want the other diverts to work as normal i.e. When the handset is off or there is no coverage, it must divert to VM.
If so, PM me the number and I shall fix it.

[tRoN]

Yes that's right......only when u press the red hangup button the call must end with a busy tone.

The rest must divert to voicemail as normal

I will PM u my cell no.

P.S Why can the individual user not set this up??
I have ported from vodacom & with them it was fully customisable

[tRoN]

What happened to u Dr_Data?.......I've PM'ed u my cell number...no change yet

[Charlie.]

I have the same question. I want to cancel all voice-mail diverts on my new MTN-powered phone, but I can't.

Why not?

What sort of stupid cell-provider locks you in to voice mail?

[tRoN]

I personally think is that they want every caller to your MTN cellphone to incur a charge whether u answer the call or it goes to voicemail....cheeky

[Dr_Data]

Your issue should be resolved now. I have fixed it. Apologies for the delayed response.

Anyone else need help with this?

[ginggs]

@Dr. Data: Is it possible to send calls from private numbers straight to voicemail?

[Dr_Data]

Hi
Unfortunately we dont have this feature on the network as yet. But I think there are some handsets that would support this. I will speak to the people at Voicemail support to see if there are plans to add this filter in anytime soon. I will keep you posted.
Regards
DD

[tRoN]

Your issue should be resolved now. I have fixed it. Apologies for the delayed response.

Anyone else need help with this?

Thanks.....works perfectly

[cueball]

Your issue should be resolved now. I have fixed it. Apologies for the delayed response.

Anyone else need help with this?

Hi Dr_Data

Is it possible for my voicemail to be cancelled completely? In the 8 years I've been with MTN I've been able to make out the messages left for me only a handful of times. I just don't want a voicemail box at all. If I'm unreachable for whatever reason, you can call me some other time.

[Dr_Data]

yes sure. Please PM me your number and I shall sort it out

[stephanalh]

Hi

Please can anyone help, I need to cancel my voicemail before I go overseas..I'm on MTN

Thanks.

[jd.vdm]

Hi, also havin' the same problem. Can't cancel VM diverts. Tried phoning 808, but no joy. I could change it previously. Had a dual sim, cancelled it and since then I can't cancel VM. Hope someone can help us. Thanks

[Dr_Data]

Hi

PM me your number and I can help. Make sure you specify if you want all diverts to VM cancelled or specific ones like no coverage or busy etc...