How to cancel VM diverts on MTN?

[silkman]

I still would like to know why MTN customers can't cancel VM on our own- it seems very dumb!

[ajax]

Hi, also havin' the same problem. Can't cancel VM diverts. Tried phoning 808, but no joy. I could change it previously. Had a dual sim, cancelled it and since then I can't cancel VM. Hope someone can help us. Thanks

This has been a big frustration for me since moving to MTN from Vodacom. With Vodacom it was as simple as dialling ##002# and ALL voicemails were cancelled. Easy and quick to do just before flying out of SA. With MTN the above code does NOT work. Also manually cancelling all diverts (busy, unreached, not avaiable etc. etc.) on my phone does NOT work.

Every time I go overseas I have to sit in that aweful 808 queue to have my voicemail service completely removed. When I get back from overseas I have to do it all over again And then of course, all your greetings/settings are lost so you have to set that up again.

And it's not just me, my 2 other colleagues on MTN in my office have the same problem when they travel. Last time my one colleague phoned 808 at the gate of OR Tambo to have his voicemail removed but somehow the operator stuffed up. So my colleague had to cough up for tromboning when he got back.

[Dr_Data]

Hi

drop me a PM and Ill explain how you can do this yourself without calling the contact centers...

[silkman]

pm sent

[ajax]

pm sent

[Voldemort]

Dr Data- is there no process we could type out? ie process to follow on ones phone or USD code to type in?

[Dr_Data]

Snakepit, there is but first I will need to cancel a default parameter on the Msisdn. Thereafter they can manage it themselves without calling the contact centers...

[silkman]

Thanks my 1 number seems to be working this morning will test the 2nd 1 later.

Thanx DD

[ajax]

Thanks, DD. It works.

[juddza]

....I am having the same problem since canceling my dual sim. Cannot change diverts using neither phone menu nor GSM codes.

[Dr_Data]

Please test now?

[jd.vdm]

Mine is working now - can manage it myself now - thanks DD!!

[lobin]

it works well now,thank you

[DarkHelmet]

PM sent

[rtayob]

Your issue should be resolved now. I have fixed it. Apologies for the delayed response.

Anyone else need help with this?

Hi there. I know this is a very old thread. But wondering if you can still resolve this issue. Having this problem on both my MTN Lines.