Neotel NeoConnect FAQ - General

Naas Botha Vs NEOTEL

Drop kick Neotel back to where it came from.
1. Call Centre is manned by NUMB SCULLS. Must be full of friends of friends.
2. The equiment is antiquated
3. The phone has problems (Black Screen freeze)
4. 2 YEAR CONTRACT. Two years of Hell

BEWARE
 
It's not designed for business use...

The service is not designed for business use... I find it amusing that you'd put your entire business online with a brand new services, that's quite obviously going to have teething problems.

8080 said:
Off the topic but a big warning.
Neotel have picked up on the point that it is acceptable for a service provider in RSA to offer lack of courtesy, expertise and skill.
Their call centre is manned by the most useless numb sculls i have ever dealt with. I mean, they are useless !!!
I have had Neotel for 3 weeks now and already my phone has been replaced due to a faulty unit. Costing me THOUSANDS OF RANDS in down time. (No phone for 48 hrs.)
Now my email has crashed. My customers are getting their emails to us bouncing back "Delivery Status Failure" which means THOUSANDS OF RANDS of business down the drain.
The call centre is so bad now that they tell you " Someone will call you back "
NO ONE CALLS YOU BACK !!
The winner is....we had to sign a 2 year contrack. Now to cancel it we will have to go to court to sort this mess out.
I hope they sink. They dont deserve our country and will only poison our existing terrible service provider market.
Click to expand...

Neotel said:
Can I use the Internet and make a phone call at the same time?

The NeoConnect Prime device is not really intended for use in offices with multiple computer and phone users. In an office that would normally have multiple lines, multiple devices could be used, but there will be alternatives (see question on SMME products below).

Does Neotel have NeoConnect products available for SMMEs?

Whilst NeoConnect Prime, and NeoConnect Lite can be used in a very small office or at home, they are best suited to an environment with a single computer, and where only one voice line is required.

Neotel will in due course be offering different NeoConnect services targeted at SMMEs and similar higher end users. An Ethernet port and fax support have been identified as necessary in this environment.

Is NeoConnect Prime broadband?

Neotel doesn’t call its 2.4 Mbps NeoConnect Prime service broadband. It refers instead to high-speed Internet. However, by this definition, many of the other so-called “broadband” offerings in South Africa, such as HSDPA and iBurst are not broadband either. The typical performance of NeoConnect Prime is similar to other advanced 3G services, since it’s based on similar technology.
Click to expand...
 
NeoConnect Prime Package

I am also a brand new customer of NeoTel (2 weeks now), according to their speed guides (not even the marketing team) a user can expect between 300kb/s and 700kb/s download speeds. I am currently running the speed test offered by them on http://speedtest.neotel.co.za daily and I can not get any speeds higher than 150kb/s which according to my opinion is very slow for the price of a grand a month....my 3G gets about 1700kb/s on average, do the math....

Still I am for Neotel, I just hope they can sort the internet speeds out....Logged a couple of calls now....still awaiting response.... :cool:
 
donGuan?? u get 150kb/s is that 150kb per second??

Cause 150kb/s is actually 1200kbps :>> (little over a full 1mbit)
 
Hi Napalm

I didn't get the memo that defines kb/s to mean kiloBytes per second.

The practice I am aware of is to contract Bytes with a capital letter B and bits with lower case b. In terms of ISO standards of course the capital letters should be reserved for surnames e.g Newtons are N, Joules are J but meters are m - so there is room to criticize Upper Case B as grandiose for Bytes.

Is it common practice to assume b/s is referring to Bytes and bps refers to bits?

This is of course on the verge of being off-topic but felt I'd post here as it feels a natural continuation of the discussion.
 
Capital B indicates Bytes.
Lowercase b indicates bits.

Kilo
Mega
Giga
Tera
Peta
Exa

milli
micro
nano
pico
femto
atto

Keep this in mind and refer larger quantities to the upper range and smaller quantities to the lower range. Take note of the way it is typed.
 
Neotel Broadband Pricing :(

Hi there guys at Neotel,


Can you please explain to me why it is that Neotel offers 1.5gb at R299 per month. This is way expensive, seeing that Seacom is providing access to there huge 1.84tb international pipe at a FRACTION of the cost of SAT3.

I was under the impression that we would see more uncapped broadband acces at a very reduced rate, instead, were paying even more than in the past!

I cannot wrap my head around what Im reading on your web page regarding pricing, its just unbelievable!

I was so looking forward to Neotel being the company to dethrone the Telkom monster, but its not going to happen it seems, not even close!

And then the speeds average speed of Neotel's connections borders on dial-up. What's that all about.

Please advice





Andre du Toit
 
Rusticz said:
Hi there guys at Neotel,


Can you please explain to me why it is that Neotel offers 1.5gb at R299 per month. This is way expensive, seeing that Seacom is providing access to there huge 1.84tb international pipe at a FRACTION of the cost of SAT3.

I was under the impression that we would see more uncapped broadband acces at a very reduced rate, instead, were paying even more than in the past!

I cannot wrap my head around what Im reading on your web page regarding pricing, its just unbelievable!

I was so looking forward to Neotel being the company to dethrone the Telkom monster, but its not going to happen it seems, not even close!

And then the speeds average speed of Neotel's connections borders on dial-up. What's that all about.

Please advice





Andre du Toit
Click to expand...

I went on a neotel bundle before all the prices dropped, at the time it was the cheapest option. However, when the prices of the other service providers dropped and I wanted to move Neotel wanted to charge me R1600 fine for ending the contract early. wtf? I've now gotta stick the contract out with them or pay the fine. Not happy.

Anton
 
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