????
If this is the case why have I had to have my ports opened on at least four different occasions when I have only had the device for 1 month. Each time I get told it will take 48 hours (Why I don't know). So it seems that the ports automatically are closed after a certain amount of download or time. In the month the device has also had to be replaced once.
This is not a good start for Neotel.
What do I have to do to ensure they keep the ports opened?
This has been a frustrating first month.
In response to various queries and comments, I have added an explanation to the FAQ on on open ports vs shaping.
The services themselves are not shaped. However, as explained, we close incoming ports by default for security - they can be opened per user on request. Once open, there should be no problem connecting to an incoming port via NeoConnect, since it's purely a layer 2 device. Of course, you do need to make sure that the ports aren't blocked somewhere else, such as in your computer's firewall.
If this is the case why have I had to have my ports opened on at least four different occasions when I have only had the device for 1 month. Each time I get told it will take 48 hours (Why I don't know). So it seems that the ports automatically are closed after a certain amount of download or time. In the month the device has also had to be replaced once.
This is not a good start for Neotel.
What do I have to do to ensure they keep the ports opened?
This has been a frustrating first month.