Is the NeoConnect Prime device unique in the world?
The NeoConnect Prime device is the first of its kind in the world – a desktop wireless phone with high-speed Internet access based on CDMA EV-DO. It was designed by Neotel to replace a separate wireline phone and Internet modem, whilst adding SMS and several other features, and being entirely portable. Other types of devices using the features of the network will be available in future.
Is it possible to download the drivers and manuals for NeoConnect and NeoFlex from the web site?
The Neotel Consumer portal has a support tab linking to pages where drivers and manuals are can be downloaded: http://www.neotel.co.za/neotel/view/neotel/en/page49587
Note that a driver is only needed for NeoFlex Data if the device is used as a USB modem. When connected via Ethernet or Wi-Fi, no driver is required.
Are Windows drivers available for NeoConnect Lite, NeoConnect Prime and NeoFlex Data?
NeoConnect Lite: http://www.neotel.co.za/neotel/actio...ia_fileid=1710
NeoConnect Prime: http://www.neotel.co.za/neotel/actio...ia_fileid=1903
NeoFlex Data: http://www.neotel.co.za/neotel/actio...ia_fileid=1922 Note that a driver is only needed for NeoFlex Data if the device is used as a USB modem. When connected via Ethernet or Wi-Fi, no driver is required.
Are Apple Mac drivers available for NeoConnect Lite, NeoConnect Prime and NeoFlex Data?
NeoConnect Lite: http://www.neotel.co.za/neotel/actio...ia_fileid=1873
NeoConnect Prime: http://www.neotel.co.za/neotel/actio...ia_fileid=1799
NeoFlex Data: Not yet available. Note that a driver is only needed for NeoFlex Data if the device is used as a USB modem. When connected via Ethernet or Wi-Fi, no driver is required.
Are Linux drivers available for NeoConnect?
A Linux driver is available for NeoConnect Prime.
Go to: http://www.neotel.co.za/neotel/view/neotel/en/page54262
Can one use any other (third party) devices on the Neotel CDMA network?
Technically, yes, but not yet. CDMA2000 is an open, interoperable and backwards-compatible wireless standard, and there are literally thousands of devices available globally. However, many wireless operators choose to control which devices are allowed on their networks. Neotel has chosen to offer a limited range of devices to date – specifically the NeoConnect Prime and Lite devices, and NeoFlex Voice and Data devices. More will become available over time.
Do devices on Neotel’s CDMA network use RUIMs (SIMs)?
Removable Universal Identity Modules (RUIMs) are the CDMA equivalent of SIMs (and look just the same). Most CDMA2000 devices (e.g. NeoConnect and NeoFlex) can support RUIMs, but Neotel has chosen to launch without them, since it currently has the only CDMA network in the country. The identity of the device is instead embedded in the device itself in the form of an equipment number. This also means that you can only use a device supplied by Neotel.
What happens if the device is struck by lightning, stolen or damaged?
Upon signing the Neotel agreement the device immediately becomes the responsibility of the consumer and hence the user is liable for insurance related costs – as per the Terms and Conditions.
What must I do if the device is faulty?
If the device is faulty, please contact the Neotel contact centre on 0800 333 NEO (0800 333 636) and report the fault. A Neotel agent will assess your fault and determine the correct course of action.
Can I get a device that will let me re-use my existing (analogue) phone?
Yes. NeoFlex Voice provides a single analogue voice line that can be used with a standard phone.
Can I get cordless phone extensions on Neotel?
Yes. A cordless phone can be plugged into the analogue voice line on NeoFlex Voice.
Does Neotel offer Internet-only devices?
Yes. NeoFlex Data provides a multi-user Internet-only service at 3.1 Mbps download, 1.8 Mbps upload, with Ethernet (LAN) and Wi-Fi (Wireless LAN) connectivity.
Widely different form factors of devices are probable in future, and packages with different mixes of voice, SMS and Internet.
Does Neotel offer voice-only devices?
Yes. NeoFlex Voice is a voice-only device that provide an analogue telephone line.
NeoConnect Lite, which supports voice, SMS and Internet, is available with a “home phone” package, intended for voice-only use.
Can NeoConnect or NeoFlex provide a connection to an alarm company?
Alarm companies make use of various mechanisms to connect to a house, including dedicated radio networks, mobile networks, and modems on telephone lines. The current NeoConnect and NeoFlex devices and similar CDMA devices can carry the data that would be required, but have not yet been applied to such an application. Neotel would be happy to talk to any alarm company that would be prepared to do the integration work necessary to offer such a service.
Do the NeoConnect devices have a battery? How long will the battery last?
Yes. NeoConnect devices are battery powered, and can be used for several hours without recharging, and have a standby time of several days, just like mobile phones.
Does the NeoFlex Data device have a battery? How long will the battery last?
The NeoFlex Data device does come with a battery backup. Typically the device should operate for between two and two and a half hours when disconnected from the mains, depending on the amount of users.
What are the two pairs antenna for on the NeoFlex Data device?
The larger pair of aerials is for connection to the Neotel network, and the smaller pair is for the Wireless LAN.
What is the warranty on the NeoFlex Data device?
The device comes standard with a 1 year manufacturer’s warranty.