On Wednesday I experienced repeated disconnects and called to be told they were doing upgrades, later when speaking with one of their fully trained customer services staff I was told the problem is with me, mtu settings, create a new connection etc. Called several other times, Thursday & Friday to ask if there is anything wrong with the network and told it is fine.
Saturday, call to open a ticket and told, yes customers who connect to several towers in the East rand area are experiencing the same problem as me, guy puts me on hold for 2 mins to call network support and he comes back to reconfirm my problem, get a ticket logged.
Now, its taken three days to get this out of them, who knows how long for them to actually fix the problem.
Playing WoW for 15 - 20 mins at a time is hugely irritating, getting dc'd mid fight. Additionally there is high latency on the network (1500+) when trying to play.