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Thread: MTN Promo Service Fee

  1. #1

    Question MTN Promo Service Fee

    Does anyone have an idea what this service fee is for?

    I recently upgraded to the MTN Anytime 200 package and just noticed this item on the statement.

    They are charging us R34.21 (VAT Excl.) for it on top of the monthly contract fee, and I cannot locate any info regarding this on the contract or Website.

    Thanks.

    Edit: No worries, I just realized they are splitting up the monthly contract fee into R200 + R39 = R239 (VAT Incl.)
    Last edited by Yuesay; 25-10-2008 at 08:09 PM.
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  2. #2

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    Well, I have the following on my statement:

    MTN 200 SUBSCRIPTION FEE 175.44
    PROMO SERVICE FEE 104.38

    That gives R280 excl. VAT....wtf???????

  3. #3
    Super Grandmaster Piesang's Avatar
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    Quote Originally Posted by sponge-bob View Post
    Well, I have the following on my statement:

    MTN 200 SUBSCRIPTION FEE 175.44
    PROMO SERVICE FEE 104.38

    That gives R280 excl. VAT....wtf???????
    Did you perhaps took a expensive phone?

  4. #4
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    Are you by chance, with iTalk? I see they have promo service fees that are deducted monthly.

    Someone has to pay Danny K and Lee-Anne whatshername, you know

  5. #5
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    Danny K = what a dork... LMAO - why the **** would I buy a phone just cause Danny-the dweeb - K is with i-talk... what a joke

  6. #6

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    People, the promo service fee is the fancy name for your phone's subsidy.
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  7. #7

    Default MTN Promo Fee

    The MTN "Promo Fee" is what you pay per month for a phone. This is for a 24 month contract but MTN continues to charge this forever. This in fact amounts to theft.

    I have a contract that ran it's course and ended in Feb 2010. They continued to charge the "Promo Fee" every month there after. I phoned to complain and they said they would refund me. On the invoice where they refunded me they actually charged it again.

    When calling to complain again they told me this was normal. I feel this is theft. They are doing this to thousands and thousands of customers and the rand amount must be in the millions.

    I would like to sue them on behalf of all South Africans that are being robbed in this way.

    Are there any other people out there who are also being ripped off in this way?

  8. #8

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    @barneybigshorts: I suspect every contract-paying MTN subscriber on the continent is being ripped off like this...Where's a good old American class action suit when you need it eh?

  9. #9

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    Anybody get it refunded ????

  10. #10

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    Unlikely. This thread is quite old, when I was with italk, they had a promo fee but that was becasue my contract came with a phone, 32"LCD TV and 5.1 surround system and amp. The promo fee was part of the extra's.
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  11. #11

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    I just picked up on this issue as well. My contract came to an end on 19 December 2012, but have since been billed for the "promo service fee". On my second call to 808 a consultant advised that they can migrate my package to a standard package to ensure that I am not billed this amount any more and they will request a refund. They can do the migration telephonically. When I initially called, a different consultant advised that this is my "bundle fee", which is basically my monthly subscription. The second call (after doing some reading up) I made it clear that I know what this fee is. Seems like their consultants don't freely tell their clients that they don't have to pay that amount.

    I don't think I am going to renew my contract with MTN as this is daylight robbery. Anyone know if Cell C or Vodacom have the same practices?
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