EFT Payments on Neotel Statements

J

JMRHOWES

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Robindale, Randburg
Have just noticed that if you pay Neotel through a electronic funds transfer and the amount owing is R1087.00 and you transfer R1100.00.

They do not credit your account for the difference????

WTF...

Can someone explain this to me??
 
Did you phone neotel and ask them whats their story?

I signed up to pay by EFT. First month comes along and they debited my account(i gave them my account details for their credit checks). phone them. crap em out....they promise not to do it again.
second month rolls around......they do it again!!!!


So yeah, just check your accounts on the last day of the month for any sneeky sneeky debit order.
 
I didn't have to give them any account details, just ID number and everything was sorted.

So they don't have details to debit my account, Customer service took my details and said someone would get back to me.

That was yesterday....
 
I agree on this point my account is with credit of R100 and nowhere in my statement does it say they've received payment and what amount has been received.

Their billing seriously needs tons of work from my point of view.
 
Its a dangerous thing to get your account into Credit, seems the systems just dont understand how it can be possible.

I had the same issue with Virgin Mobile, took 5 months to finally get an account again.
 
JMRHOWES said:
Have just noticed that if you pay Neotel through a electronic funds transfer and the amount owing is R1087.00 and you transfer R1100.00.

They do not credit your account for the difference????

WTF...

Can someone explain this to me??
Click to expand...


If all Neotel's subscribers overpay Neotel by R13 then Neotel will make extra R5850 at the end of the month (R13 x 450 members :D ) and the beauty is that you all know each others details ... hahahahaha :eek:
 
@ JMRHOWES:
AS indicated in a PM your issues have been escalated to be resolved.
 
Question: Why would you transfer R13 extra unless you intended to tip them or its a debit order in which case, debit order and EFT are two very different things IMO
 
Last edited:
When I process an EFT it easier for me to round to the nearist round number,

Companies other than Neotel, then have a credit on your account, The following month, the amount due is the Month Value less the credit.

They dont just go.. ok cool we keep the difference
 
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