Neotel Rep Response, Hellopeter Respone , Samantha Support Response

J

JMRHOWES

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Neotel Stats V 2

Who has been called, Pm'd etc

From Neotel Rep, Hellopeter or Samantha.

Is your issue resolved? If Yes Please note Time and Date.

I still have the same problems as before, but have been called , Pm etc
 
Called the call centre , because of not getting any callbacks,

Was informed that I require and Antenna

EXPLAIN THIS ...

Service works fine for 1 and a 1/2 months... I signed a contract with EXCELLENT coverage...

Now I need an Antenna????

Who else gets this nonsense...
 
This thread has now been open for a day,

I dont see 1 person actually saying there issue has been fixed

Neotel - The Term Breach of Contract comes to mind.
 
JMRHOWES said:
This thread has now been open for a day,

I dont see 1 person actually saying there issue has been fixed

Neotel - The Term Breach of Contract comes to mind.
Click to expand...

Then cancel your contract already, or why don't you be even more brave and take them on, take them to the ASA cause clearly we are not getting what we paid for.

Me, personally, I'll just wait and see what Neotel (via the rep) can do for us who complain via PM to him.
 
Cancel my contract and pay for a useless device.. NO

What about the money I have paid them for a service that has become degraded?


Neotel has to abide by their contract, or YES I will take it further.

Been stuffed around too much.
 
I have been phoned once by Samantha Majoni from Neotel's Customer Relations. I've explained to her my problems, and sent her all my logs of tests done concerning my issues with Neoflex Data. She apparently forwarded it to the "engineers" at Neotel, and would have phoned me back when the engineers have written a report on the problem. I phoned a few more times, and then she also set up a meeting so that one of the engineers would come out to my flat and make sure that the problem is not on my side (even though I am almost 100% sure it's not, but I thought then at least I can complain to someone with technical knowledge, and perhaps trap him in my flat until I get a straight answer :D ). The meeting was set up for 2pm last week Friday (13th Feb). Obviously, no one showed up and no one phoned me to tell me what is going on.

Yesterday the Neotel Rep finally got back to us, and he requested I send him my test results from the past few weeks (I periodically did speed tests from http://speedtest.neotel.co.za and www.speedtest.net, and also local and international pings, with the occasional tracert). I also did a whole lot of effort looking at the results and drawing my own conclusions from the results, stating that the problem lies on their side. It had graphs and everything - was really pretty! :) Obviously, I couldn't attach files to a PM, so he sent me his email address and requested that I send him the files before 11am this morning, as he is to have a follow up appointment with the technical guys, and would present everything he has from everyone to them then. He said he would get back to me either by posting on the forums or by PM. At least it seems he is doing something.

Now let's just wait and see.
 
I got the same message, I asked for a ETA on this... because he said it would "take a while to get back to me" which could mean anything from "now" till "next year"

I'm all for patient, but I want answers! :(
 
WE the CUSTOMERS should not have to do Tests for them.

WE pay them, They should complete all the tests etc.

Do you get a domestic worker, and then clean your house before she comes?
 
JMRHOWES said:
WE the CUSTOMERS should not have to do Tests for them.

WE pay them, They should complete all the tests etc.

Do you get a domestic worker, and then clean your house before she comes?
Click to expand...
I would have done these tests anyhow, just to know what my Neoflex Data is capable of. Besides, me helping them is in effect also helping myself. ;)

But for the record, yes, I have been very disappointed with the Neoflex Data product for the three weeks I have had it. It's very frustrating to not know why it's so bad and whether anyone is doing something about it. At least now it seems we're getting somewhere, and perhaps in a week's time it will all be sorted out. Let's just hope.
 
A week is x amount of what we are paying, 2 weeks , 3 weeks.

Find the problem , its not a 8 to 5 job, and if you cant,

Get the right people to find the problem.

or don't charge for a service you cannot support.
 
Speed has improved as of this morning,

Signal Strenght is still down, but Speed has increased to between 300KBS and 400KBS, from 200KBS
 
You kidding right?

I can't even GET 200kb/s!!!

I've only gotten (max) 170kb/s

Kenny - you bast@rd!!!!!!!!!!!!!!!!! :)

Neotel rep... WTF are you... I want 400kb/s too! :D haha.
 
Gdiza

Read the beginning of the Thread.

Any solutions or improvements, note them.

Which I have had a slight improvement today
 
+ 1 For Samantha

Just received a call from Samantha, Explained the issues with the customer service yesterday, nonsense etc

She gave me an up to date report on whats currently happening, and what Neotel is currently doing to correct the issue. She had all the facts on my account and information.

There were no empty promises, and correct information.

She said she would also call me when she has an update.
 
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