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Thread: I'm dead slow!

  1. #16

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    Squeezing a 1mbit to 1.5mbit peak at the moment. Up from this morning but sill irritating considering what I had pre-Saturday night.

    I just called the call centre for the first time...

    OMG! Are they kidding ? Clueless and disinterested.

    I was told the base stations were being upgraded and there were network issues and I should just sit tight.

    I remarked - "Well you better not be f&^%ing with my base station" which resulted in an awkward unsure laugh from the agent.

    He didn't say - "No of course not sir"

    Sigh.

  2. #17

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    Seriously though ? Surely the towers can't have THAT many issues all the time ? I bet this has to do with a dodgy setup at Neotel and f^ckall to do with the towers.

  3. #18

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    Quote Originally Posted by undefined View Post
    Seriously though ? Surely the towers can't have THAT many issues all the time ? I bet this has to do with a dodgy setup at Neotel and f^ckall to do with the towers.
    I think it's more of a overload of users. I was told by a NeoTech that came out that a Base Station they put up cost between R4-6mill for one. So I doubt it's dodgy setup.

  4. #19

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    Dodgy at the Date Centre I meant, not the towers.

  5. #20

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    And clearly... Something is wrong. All the towers countrywide can't go fubar at the same time.

  6. #21
    Paramedic gdiza's Avatar
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    Default

    Quote Originally Posted by undefined View Post
    And clearly... Something is wrong. All the towers countrywide can't go fubar at the same time.
    It's Neotel buddy, anything is possible.
    I'm going to call Wednesday again and moan if nothing is happening.

    Neotel doesn't know me yet...

  7. #22

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    Quote Originally Posted by gdiza View Post
    It's Neotel buddy, anything is possible.
    I'm going to call Wednesday again and moan if nothing is happening.

    Neotel doesn't know me yet...
    I don't think they really care to be honest, They're thinking, "This guy can bitch and moan as much as he likes..I'm on a telephone, worst he can do is cancle his contract..yawn".

  8. #23

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    Speeds at their lowest tonight. Site time-outs occasionally.

    Connection down to about 768k.

    Giving it two more days then will take it back and get Telkom HSDPA.

  9. #24
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    Default

    If the ADSL prices come down significantly with Seacomm then I'm definitely switching back to ADSL. I don't mind paying Neotel's cancellation fee, I'm just tired of these non-stop problems. I'm even tired of complaining and phoning their call centre. Nowadays, I don't even bother calling the call centre anymore when my connection goes down (which was almost every single day for the past two weeks for a few hours a day).

    Thank goodness I don't rely on it for work-purposes otherwise I would be truly stuffed!

    B.

  10. #25
    Paramedic gdiza's Avatar
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    Exclamation My reply to yesterday's e-mail...

    To whom it may concern at Neotel Technical,

    It’s now 8am on the 2nd June 2009!

    Firstly, you guys should learn to NOT copy and paste (it’s 2009, not 2006) and secondly, there has been NO improvement.

    My line is still doing 10-20KB/s where it used to do 100KB/s + !

    I called on Sunday and logged a ticket, the number is 56194.

    I was told 48 hours turn around time.

    I’m holding you guys to this, especially after I get a e-mail from you guys the following day (even dated 2006!!!)

    Regards,
    I e-mailed consumers@neotel.co.za as well as our very own Neotel Rep.

  11. #26

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    Has anyone tried the Complaints line ?

    When I ordered my NeoFlex the call centre were messing me around with being able to go and fetch my device.

    Called the complaints line and within 5 minutes someone called me to say I could collect.

    0800 000 636

  12. #27

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    Tried calling the call center last night and BAM..."please note that we're experiencing high call volumes". No ****! Fix the problems and we'll stop calling!

  13. #28

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    Well my connection seems to be back to normal.

    Consistently averaging this on tests.

    http://www.speedtest.net/result/486940245.png

  14. #29
    Paramedic gdiza's Avatar
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    Angry

    Quote Originally Posted by DarkDenim View Post
    Tried calling the call center last night and BAM..."please note that we're experiencing high call volumes". No ****! Fix the problems and we'll stop calling!
    So true...

    Quote Originally Posted by undefined View Post
    Well my connection seems to be back to normal.

    Consistently averaging this on tests.

    http://www.speedtest.net/result/486940245.png
    Lucky you!

  15. #30

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    Also tried the call center last night, eventually got through to someone, I whined some more about how crummy the speed has become (NeoConnect Prime Unlimited), got a trouble ticket blah blah. He told me there was maintenance being done, should be done in another 2 weeks!!!
    My average speed is now a whopping 8KB/s. What a winner.

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