Planet ADE-4100 ADSL Router Problems on 384kb

Hi,

I bought a Planet ADE-4100 ADSL Router from a friend a month back. At my previous home (512kb) adsl connection the modem worked perfect and I had no problems at all. I recently moved to jhb and got home dsl 384 in which I have been experiencing continuous disconnections and hanging of the line. The first few days after my line was installed, i was getting disconnected every 5-10 minutes. At this stage, it still disconnects, but much less than it used to, still annoying though.

Anyone have any clue why it is doing this ? I have tried my modem on other friends 512 lines and it works fine, the moment u put it on a 384 line, u get the disconnection problems. Problem is very odd :/

Did you try putting other modems on your line. I really dont think the modem cares how fast your line is. It sounds to me like the line is the problem and not the modem.

I have that exact model modem/router on my 384 line. It works 100%

Like I said, its really rare that the modem is the problem. Its more likely that telkom screwed up the line. Call them and complain. It works (sometimes).

squ3al, If you click on the ADSL link on the left bar in router options, do you get errored seconds, loss of signal, loss of frame, CRC errors etc. ?

Since the first 2 days of installation my modem has improved. I've been disconnected alot less but it still disconnects more frequently than it should and has those errors , which im not sure if it is normal or not.

What firmware version are you using and what isp, as well as operating system?

Alkine said:

Like I said, its really rare that the modem is the problem. Its more likely that telkom screwed up the line. Call them and complain. It works (sometimes).

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Only problem is if you phone telkom, and the line is fine, you end up having to pay R400 for unecessary call out charge(dont ask me what R400 is for). Don't want to take that risk, so just trying to see if it is the modem afterall