internetvpn [Virtual Private Network, VPN] APN

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kvi

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went out and got me 3g 1. now they say can take up to 48 hours to activate..... come on vodacom3g.... HELP
 
I rocked up at a Vodashop early in the afternoon. The lady said that once my contract is approved the SIM will be activated and I will be surfing in an hour or 2. After the paper work was done she said that she still needed to some computer work to get it done. Well, no activation within 2 hours !!!

Then tried the help line. I called this from my cellphone (MTN) and had to endure the LONG voice call flow sessions. Then a bitch answered the phone and I had a really unhappy experience. She just kept on saying that the SIM is not activated yet. It might take up to 48 hours. With all my MTN contracts I walk out of the shop with a working card.

In the last year I have had to get numerous Vodacom SIMs activated (> 40). You practically have to beg them to do it. I have had instances where it took several days.

So is the norm, people waiting for Vodacom? Are they so powerful or so lazy? Maybe before they launch new services they should rather find a way to keep the clients happy and activate the SIMs as they walk out the door.

Well, my humble opinion....

I am part of a group that might get an order for more than a 1000 GSM modems. I cannot, seeing how inefficient the 3G and my other dealings have been, face the numerous phone calls to please get the friggen things switched on.

Maybe I should not discriminate.... I have always wondered where all the old PC XTs went to....:-)

VMS
 
... ok 4 hours later im up and running.. hooooooorrrraaaay. this text is coming to you from 3G.....

question. is there a auto reconnect anywhere?
 
"VMS, If you're getting into special projects, involve me and I'll help where I can."

Prominent client, 1000+ GSM modems (tos-up between GPRS alone or 3G mixed). Potential of more than 10 000 units if we can satisfy the client. Send me a PM and we will chat tomorrow. If 3G is working yet because I having the ADSL cut off tomorrow.

VMS
 
bump my question... is there an auto reconnect?
 
"KVI, was it 4 hours from getting the contract?

That should be about the norm."

12 pm to 22pm....not the norm? Well I will go to bed and hopefully be 7am something would have happened.
 
VMS,

The process does not take more than 4 hours to go through the activation process on the systems themselves.

However, the SP's sometimes sit on the activation for a longer period.

Whom did you buy the contract from?

If it's VSP, PM me your details, won't you? I'll see what I can do.
 
kvi said:
bump my question... is there an auto reconnect?
Click to expand...

Sorry, missed that one.

I don't think the current dashboard have this feature. Pretty sure I saw it for the next release.

I'm more worried why you're being disconnected, or are you asking for another reason?
 
Vodacom3G

Thanks. I will PM you the details as soon as I get up tomorrow. Maybe the Vodashop people has not submitted it yet. Lets see in a few hours time.


VMS
 
Activation nightmare for the week....
A friend of mine got his card on Saturday morning and was told they were too busy to activate, but it would be done first thing Monday. Of course it did not work, so called the shop Monday and they said call help desk. Helpdesk asked for cell number, which we had not been given. They could not find it on the sim card number after much looking. So call the Vodashop back and they give us the cell number and say its defiantly activated. So we call help desk and they still can not find it at all! Call the shop again and they mutter mutter that its active, but agree to investigate further. Eventualy call back and explain the number allocated was re-cycled from someone's fax/data number and that confused the system, so it would take 24 hrs. Well 4 hrs later it worked.
 
Just imagine this 3G thing gets popular (as most of my friends are interested) and the load goes up 10 fold. They will then have to promise, what, 72 hours minimum?

Somewhere there is a bottleneck, either at the shops or in the main system. I am just picturing what I will find if I walk into building where they activate the SIMs: people sitting around sipping coffee or a few close to suicidal, overworked stressheads?

VMS
 
We started looking into the slow activations over the last week.

So far the slow link was found to be a human component (surprise, surprise) in the process. It's being attended to.

Please pass me more activation horror stories. Always help to justify proposed changes.

Once again, it's often very dependant on the Service Provider.

Vodacom, as the network company, is removed from the people selling the contracts, the Service Providers.

To close the Network/SP gap, Vodacom is busy buying up the SP's to ensure a more consistent service. These are all taken into VSP, Vodacom Service Provider.

When you call Vodacom's call desk they should be able to assist with VSP queries. With other SP's, you need to call the SP for support and this often result in a ping-pong between the two companies.
 
In the case I reported it WAS a Vodashop and there was a ping pong between the shop and the call centre. I must say both sides were quick to call back and look into it etc, but I do feel the call centre should have setup a conference call with the Vodashop, it would have been much more efficient and saved some phone calls.

VMS, once the human factor is handled, it does take 4 hours for the HLR (home location register) to get updated. They always say it will take 24 hrs however.

Voda3g ...Why does it take long (2 to 3 days) to get enabled to use VPNs? Port 1723 seems to be blocked until this is done which means you can not use PPTP. Seems when you ask for it to be enabled you get a fixed IP? (for not cost?).
 
Still waiting since 12pm yesterday. They say it is still processing. What can I do but wait.

VPN? Fixed IP? Sounds good. Elaborate please...

VMS
 
Setting up a VPN

asmith said:
Voda3g ...Why does it take long (2 to 3 days) to get enabled to use VPNs? Port 1723 seems to be blocked until this is done which means you can not use PPTP. Seems when you ask for it to be enabled you get a fixed IP? (for not cost?).
Click to expand...

Typically the VPN client requires a routable IP (note: not fixed) on your side, so you need to connect to a different APN, the InternetVPN APN, to be exact.

This should be a call away (082155).

After that you must install and configure the APN client on your side. I'm not aware of any other issues re ports, etc.

If you send me more details I can look into what went wrong and ensure it does not happen again.
 
Does anybody have a "HowTo" on this?

Thanks



vodacom3g said:
Typically the VPN client requires a routable IP (note: not fixed) on your side, so you need to connect to a different APN, the InternetVPN APN, to be exact.

This should be a call away (082155).

After that you must install and configure the APN client on your side. I'm not aware of any other issues re ports, etc.

If you send me more details I can look into what went wrong and ensure it does not happen again.
Click to expand...
 
It's a function of the type of VPN client you're going to use, Cisco, Nortel, Microsoft, etc.

If it's the MS client, you create a new dial-up connection and select the VPN button, then follow the wizard.

I don't think you can edit an existing dial-up connection, like the ones created by the dashboard.

Does this help?
 
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