Routing problem on Telkom's ISP?

J

juro

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Hi,
I have a few clients that have reported major issues in connecting to various websites/POP3 accounts hosted in Europe in the last week.

When pinging the servers from my Axxess semi-shaped (Telkom ADSL 4mb), I cannot reproduce the problem. When I ping from their network (combined Telkom ADSL/ISP) I get a "host unreachable" error. The same result on Vodacom's 3G and Virgin Mobile's Internet. This is in Cape Town city center, Woodstock and Hout Bay.

Obviously calling Telkom's helpline only results in a "you website's host server is down" etc answer, so I need more information regarding this. Can anyone please confirm this problem? An example url would be http://mail.juro.at (which is my private website's mail access).

Unfortunately, I cannot post any attachements but here are some links to visual traceroutes:

Telkom ADSL 4mb using Axxess semi-shaped: http://root.juro.at/telkom4mb-axxess-semi.jpg
Virgin Mobile: http://root.juro.at/virginmobile.jpg
(unfortunately I don't have any Telkom ISP details to test this)

Maybe we can sort out this problem or at least help to get it sorted out...

Any comments/suggestions/etc are welcome.

juro
 
my bad, wrong sub-forum -> admin, please move.
 
gief normal tracert,that visual route is giving me a headache
 
Srack0verflow said:
indeed. or least use the photo gallery myBB has so kindly provided, 95% of everyone won't have int b/w today
Click to expand...

Haha, good point - I always need internet connection, so I never have the 'last day of the month' problem.

Regarding my problem, it seems that they have worked it out, so now everyone can connect again - proves my strategy: Given enough time, everything will figure itself out.
 
After one day of working, it is back to the drawing board.
 
Have you found a solution to the telkom routing issue. we are based in hout bay and are experiencing similar issues. connection being dropped several times a day, problems with dns lookups etc. any help would be appreciated.
 
theres no solution till saix/telkom fix their dns servers till then we just have to wait

only work around is using dsl-cache.saix.net Port 8080
 
yip and sending email thought as much it was a dns/saix issue
 
From the SAIX noticeboard:

Notice Ref : NN0003597
Failure Type : Fault Condition
Status : New
Problem Description : Other - Slow International Browsing
Impact : Browsing Service Degraded
Time Down : 2009-09-11 09:14
Sites : national
Affected : ADSL users, Dialup users
Cause : Unknown
Click to expand...
 
So I understand this correct, Telkom/G3 use SAIX but what does Axxess (semi-shaped) use then?

And it doesn't look like a dns problem, as the name resolution works. Traceroutes fails though with a "Destination host unreachable".
 
I have the same problem on Telkom but not with Axxess.
I did have an issue with Axxess a while back, but I had to change my ports on the server and then it worked fine.
 
On my dedicated mail server in the USA I set the SMTP port to 587 and then I set up Outlook to send and receieve mail through those ports instead of the default ones.
 
Hmm, ok. That wouldn't work in my case because Telkom users cannot even reach the server ...
 
I think I need to become a supporter of Coca Cola glass bottles and put a couple of the bottoms in my specticles LOL These bi-focals are like me...OLD!!

I thought you had your mail on a server outside of SA.
 
Yes, I have a server in Europe. I (on Axxess) can ping, traceroute, reach the server without any problems. Anyone using Telkom (that includes 3G) cannot. They can resolve the domain name but get a "Destination host unreachable" for both ping and traceroute.
 
Nutty Granddad, so why would changing the port result in people finding the server?
 
Well if you read my other post I apologised saying that i need bigger glasses!

If you have a email server outside of SA, you will find that some ISP block port 25 on international which is the default SMTP port I believe...so when I could not access my mail server with outlook when I changed the ports it worked.
 
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