*READ FIRST* Vodacom Problems: Slow Throughput, Trying to Connect, DNS, High Latency

[morkhans]

What can you do ?
I suggest you delete all the post that do not supply the info
This will have a snowball effect like whats happening now

It's a fine balance between allowing people to get help and policing the thing to death, at the moment I am taking the more lenient approach. I was really hoping for some decent uptake on this thread, yet people still post all over the place without the required info

Anyway this is waaay off topic. So wrapping up.

[poolmania]

What dont you guys understand on the 1st page ?

PM HIM WITH THE INFO REQUIRED ON THE 1ST PAGE HOWS THIS HELPING YOUR CAUSE ?

I read the first page and followed the instructions. I phoned 155 and after a long fault finding session, the technical person said that my modem is faulty (even though local access is fine and International access is intermittent).

I also searched the forum for a similar problem and couldn't find anything. I then posted a question on here just to see if it was only me experiencing it.

I see no harm in that.

Sorry for irritating you.

[AndrewAlston]

Hi All,

There also in addition to this seem to be some interesting routing issues particularly between Neotel and Vodacom with route aggregations/deaggregations looking at the talk on the network operators list.

I've let some people in Vodacom know what we are seeing and they have informed me its being worked on.

[morkhans]

Having huge latency and packet loss issues since last night. Logged a fault with 155. Problem seems to be on the breakout of Vodacom's network because the speedtest is fine.

1) Location: Edgemead
2) Time of issue: Since Friday evening
3) Device: B970
4) Contract Type (pre-paid, contract, hybrid): Contract
5) Existing reference numbers from 155: S2-Y9N2L-L460S
6) speed.vodacom.co.za results (if possible):

Download Speed: 3577 kbps (447.1 KB/sec transfer rate)
Upload Speed: 1068 kbps (133.5 KB/sec transfer rate)

Selected device fxp1, address 192.168.1.11, port 53892 for outgoing packets
Tracing the path to 196.211.x.x on TCP port 25, 30 hops max
1 192.168.1.1 (192.168.1.1) 9.454 ms 9.625 ms 9.800 ms
2 * * 10.113.180.6 (10.113.180.6) 1646.179 ms
3 vc-196-207-42-19.3g.vodacom.co.za (196.207.42.19) 69.936 ms 66.620 ms 69.925 ms
4 * * *
5 * * *
6 * * *
7 * * *
8 * * *
9 * 41.0.196.1 (41.0.196.1) 84.553 ms 927.085 ms
10 * * *
11 rrba-ip-lir-1-gig-0-0-0.telkom-ipnet.co.za (196.43.8.198) 1907.109 ms 717.119 ms 539.932 ms
12 196.43.25.138 (196.43.25.138) 1209.949 ms 1277.877 ms *
13 * internet-solutions-gw.telkom-ipnet.co.za (196.25.127.182) 2566.789 ms *
14 * * *
15 clns10-rba-gi0-0-0-47.ip.isnet.net (196.36.80.220) 1398.236 ms * *

[za1]

I read the first page and followed the instructions. I phoned 155 and after a long fault finding session, the technical person said that my modem is faulty (even though local access is fine and International access is intermittent).

I also searched the forum for a similar problem and couldn't find anything. I then posted a question on here just to see if it was only me experiencing it.

I see no harm in that.

Sorry for irritating you.

weird, how we all got faulty modems

did you solve your issue, I can't even get a reference number to post here, they refused point blank to give me one, said I must upgrade to 9.4 whatever, connection is now worse, now I can't even get local....

1) Location: Halway House
2) Time of issue: about 2 weeks
3) Device: E220 usb
4) Contract Type (pre-paid, contract, hybrid): pre-paid
5) Existing reference numbers from 155: wont give
6) speed.vodacom.co.za results (if possible):

Download Speed: 0 kbps
Upload Speed: 0 kbps

at least before sofware change was connecting - now just connects but 0 data transfer

[SoTrue]

Currently experiencing difficulty in connecting and when connected, frequent disconnects occur - Hatfield, Pretoria

[poolmania]

weird, how we all got faulty modems

did you solve your issue, I can't even get a reference number to post here, they refused point blank to give me one, said I must upgrade to 9.4 whatever, connection is now worse, now I can't even get local....

1) Location: Halway House
2) Time of issue: about 2 weeks
3) Device: E220 usb
4) Contract Type (pre-paid, contract, hybrid): pre-paid
5) Existing reference numbers from 155: wont give
6) speed.vodacom.co.za results (if possible):

Download Speed: 0 kbps
Upload Speed: 0 kbps

at least before sofware change was connecting - now just connects but 0 data transfer

Yes, I didn't do anything, it just came right. It was definitely not the modem, it must of been network problems.

I think the reason the consultant said it was my modem was because at the time I had the problem, I told him that browsing via my my phone was working which it was. I have no idea why I couldn't browse via the modem yet could browse via the phone.

[morkhans]

Having huge latency and packet loss issues since last night. Logged a fault with 155. Problem seems to be on the breakout of Vodacom's network because the speedtest is fine.

1) Location: Edgemead
2) Time of issue: Since Friday evening
3) Device: B970
4) Contract Type (pre-paid, contract, hybrid): Contract
5) Existing reference numbers from 155: S2-Y9N2L-L460S
6) speed.vodacom.co.za results (if possible):

Download Speed: 3577 kbps (447.1 KB/sec transfer rate)
Upload Speed: 1068 kbps (133.5 KB/sec transfer rate)

After almost a week I got home last night to find that my internet was usable again. Woot! A follow-up with 155 and lots of prodding from VodacomData earlier in the week revealed that my local BTS (?Base Transmission Station?) was broken. And helpdesk initially insisted that I clear my cookies and reset my router <sigh>.

[The Thug]

Further to my post here http://mybroadband.co.za/vb/showthread.php?t=201259


1) Location: Linden, Johannesburg
2) Time of issue: 3 Days
3) Device: Novatel Merlin Wireless XU870
4) Contract Type (pre-paid, contract, hybrid): Contract
5) Existing reference numbers from 155: S2-YBR3K-K6CKE
6) speed.vodacom.co.za results (if possible): have not tried

Download Speed: 0 kbps
Upload Speed: 0 kbps

[VodacomData]

Further to my post here http://mybroadband.co.za/vb/showthread.php?t=201259


1) Location: Linden, Johannesburg
2) Time of issue: 3 Days
3) Device: Novatel Merlin Wireless XU870
4) Contract Type (pre-paid, contract, hybrid): Contract
5) Existing reference numbers from 155: S2-YBR3K-K6CKE
6) speed.vodacom.co.za results (if possible): have not tried

Download Speed: 0 kbps
Upload Speed: 0 kbps

I replied

http://mybroadband.co.za/vb/showpost...80&postcount=4


Regards
VodacomData

[titan098]

Hello,

I am experiencing a similar problem to The Thug in the Northcliff, Fairlands area. I get an HSDPA connection but no data will transfer, however if I use a standard 3G connection on the same device data will transfer without an issue. The problem arose at about the same time as The Thug (in a similar area), so it might be related.

When I use the device in Auckland Park it works perfectly with an HSDPA connection.

Regards

[The Thug]

Everything now seems to be back to normal.

[dablakmark8]

Does" dns server not responding" errors count as a problem cause when windows 7 do a diagnostic it tells me the dns server is not responding.

[manne2004]

Very Angry Vodacom Client! what the Hell is going on here!
I'm trying to work!

1) Location: Primrose Park, athlone, Cape Town
2) Time of issue: Seems to happen every time I am on the internet.
Short stint of 3G/HSDPA, then right down to GPRS/EDGE
3) Device: Huwai E220
4) Contract Type: Pre-paid
5) Existing reference numbers: NONE, don't want to waist my airtime.
6) speed.vodacom.co.za results (if possible): Down:0.11 mbps Up:0.05 mbps (16/11/2009 - 10:24 am)

I demand a good answer! I moved from MTN cause I thought VOdacom is better..Wow! What a shocker!

[yebocan]

Was in the area for about two weeks and had the same issue... swopped to the the vlive apn...and did not have an issue,- maybe give that a go.