Did Anyone Else Receive This Email ?

[mitchmagi]

Received this email today ... did any other Telkom Internet user get it ? Was sent by Diane Ngoasheng" <DNGOASHENG@icasa.org.za>

I have NO idea as to how it landed in my inbox ...

>>> "Sharon Horton (S)" <HortonS@telkom.co.za> 2005/04/12 16:26:41 >>>

Hi Diane,

Our discussion this afternoon regarding Council's request that Telkom
respond at the end of all the oral representations on Monday 18 April
2005 at midday refers.

Telkom would be pleased to respond at the end of the oral
representations. Telkom is, however, unable to commit to answering to
any specific issues raised by any of the representations as most
members of Telkom's panel will be unable to attend the full
proceedings for the four days. Telkom's response will, however, be
guided by the oral presentations themselves. Telkom is prepared to
also answer in writing to ICASA on any substantive matter raised in
the Hearings.

We trust that the above response meets with the Council's approval.

With thanks and regards,

Dr. Sharon Horton
Senior Specialist: Office of the Group Executive
Regulatory & Public Policy
Telkom SA Ltd
Tel: 012-311-5963
Fax: 012-311-7144
e-Mail: hortons@telkom.co.za
> WEB site: www.telkom.co.za
>
-----Original Message-----
From: Diane Ngoasheng [mailtoNGOASHENG@icasa.org.za]
Sent: Monday, April 11, 2005 2:39 PM
To: Thabo Makhakhe (TLV)
Cc: Sharon Horton (S); Raveshne Robert (RLO)
Subject: Re: FW: TELKOM MEDIA RELEASE w.r.t. CALL CENTRE SYSTEM
PROBLEM


Hi Thabo,

yes I am thanks .Thanks for the media release. ICASA requests that
Telkom makes two representations one at the beginning of the hearings
as scheduled and another at the end of the hearings in response to the
submmisions received which is on 18 /04.05 .

Kindly advise if this is possible.


Yours Sincerely

Dianne



>>> "Thabo Makhakhe (TLV)" <MakhakTL@telkom.co.za> 2005/04/04 14:44:44
>>>
Hi Diane,
I hope you rested well during Easter holidays.
I thought I should pass on the release for your information.

Best Regards

Thabo Makhakhe

> ______________________________________________
> From: Sharon Horton (S)
> Sent: Friday, April 01, 2005 1:43 PM
> To: 'Lumko Mtimde'; 'Michael Markovitz'; 'Jubie Matlou'; 'VIMLA
> Maistry'; 'Charmaine White'
> Cc: Thabo Makhakhe (TLV); Onkemetse Lekwape (OB)
> Subject: TELKOM MEDIA RELEASE w.r.t. CALL CENTRE SYSTEM PROBLEM
>
> Dear Colleagues, Telkom's media release w.r.t. Subject matter:
>
> Media Release
> 31 March 2005
>
> Telkom urges customers to be patient as it tackles system problem
>
> Telkom has urged its customers to be patient as it works flat out to
> tackle a system problem that has seen some call centres not
> responding promptly to their calls.
>
> This system problem has caused unusually high levels of calls to
> Telkom reporting centres, in particular 1023 for directory services
> and 10212 for fault reporting.
>
> Telkom appeals to customers to report their service faults only
> once, and then retain the system-allocated reference number, as
> people calling to report the same outage contribute to the high
> volume of calls - causing further delays in response time.
>
> We want to assure customers that, once a fault has been reported and
> a reference number assigned, every effort will be made to resolve it
> within reasonable time.
>
> Telkom regrets the system problem, and urges customers to use
> alternative channels to register their service enquiries as it makes
> strides to improve the response time at it call centres. These
> include logging their faults electronically via the www.telkom.co.za

> <http://www.telkom.co.za> website by completing an online form,
> calling during non-busy hours or visiting Telkom Direct outlets. For
> directory enquiries, to visit either www.yellowpages.co.za
> <http://www.yellowpages.co.za> for business listings and
> <http://phonebook.yellowpages.co.za> to access the electronic white
> pages for residential listings.
>
> Telkom further advises customers to first check the telephone and
> associated equipment connected to the line before reporting the
> service faulty.
>
> They can do so by plugging in a spare or a neighbour's telephone,
> and if there is dial tone, the line is in working order and the
> problem is likely to be with the customer's own equipment.
>
> Issued by:
>
> Xolisa Vapi
> Senior Specialist: Media Relations
> Telkom SA Limited
> Tel: +27 12 311 1050
> Fax: +27 12 311 4031
> Mobile 082 573 6772
>
>
> With thanks and regards,
>
> Dr. Sharon Horton
> Senior Specialist: Office of the Group Executive
> Regulatory & Public Policy
> Telkom SA Ltd
> Tel: 012-311-5963
> Fax: 012-311-7144
> e-Mail: hortons@telkom.co.za
> WEB site: www.telkom.co.za


================================================== ================
This e-mail and its contents are subject to the Telkom SA Limited
e-mail legal notice available at
http://www.telkom.co.za/TelkomEMailLegalNotice.PDF

[munwaal]

Yup, same thing here..

[alchamy]

Me 2

[kilps]

Me 2 - Maby they forwarded to all the people who responded to the requests for info for the adsl hearings - can't think of anything else ...

rpm - could you email them on belhalf of us requesting why this was sent? BTW - also ask them to make sure that Telkom responds to ALL issues raised at the hereings - I want to here there pathetic responses

[biometrics]

Also got it and I can confirm that I did sent a response.

[Kei]

I also received this e-mail, 20 minutes ago

It comes from the person I mailed when I submitted my questionnaire in January regarding the ADSL line rental complaint initiated by the owner of this forum. I guess that's how they got my e-mail address and proves they did receive my complaint

[BTTB]

Nothing here.

[Andre]

They sound very chummy.

[rellik]

From a lady called Diane at ICASA

[bb_matt]

Got one too !

[fergus]

me 3

[MaD]

Does that mean that Telkom's people are too ****ing scared to face up to questions in real life?

Because they can't formulate their replying lies in their dark cranny where no one can see them?

Because they will sputter and choke when someone asks them why 512k ADSL can be 10 quid in the UK and not here?

One colour comes to mind and that's Yellow.. cluck cluck, chickens!

[goodgirl]

Is there a list anywhere accessable with all the issues that are being raised at this hearing?

[DFantom]

Their email addresses are there...might be an idea to make a special note of them

[bwana]

Got the same email - address was also the same one I sent a submission to.

Did anyone thing that Telkom would just sit there and agree to answer everyone’s questions?

IMO - You'll have better luck directing your wrath at ICASA asking what they're going to do to remedy the situation. Telkom will contest to their dying breath that they're doing what’s right.

Good luck at the hearings and keep the faith.