How long do MTN pre-paid data bundles last?

[Drake2007]

60 days only applies to your Data bundle*, so if you're on OOB then yes it'll kick back to R2.00/MB.*


*As far as I know.

[CellBel]

60 days only applies to your Data bundle*, so if you're on OOB then yes it'll kick back to R2.00/MB.*


*As far as I know.

OK it's the first time in over 2 years that i 'm on a MTN bundle again, so i thought with the new OOB price i can go on at 29c till the end of bundle (60 Days)

[Drake2007]

Yeah you're better off buying a 2GB bundle and managing that for the 2 months.

[CellBel]

Yeah you're better off buying a 2GB bundle and managing that for the 2 months.

Thx drake, but i'll stick to the 1gig for the moment as i'm waiting to see what VC comes up mid May on the std bundles. I am not impressed with MTN's speed on my E220 7.2 on a 7.2 tower.

[garyb01]

60 days only applies to your Data bundle*, so if you're on OOB then yes it'll kick back to R2.00/MB.*


*As far as I know.

Sorry, I'm lost now, if that is indeed the case then what would be the purpose of providing a cost table for OOB rates? As I understand it, if I purchase a 2 gig bundle, it lasts 60 days, should I however use that up prior to the 60 day period, OOB rates at around R0.19c per meg would apply for the remainder of those 60 days? Not so? Or have I completely misunderstood the whole thing?

[dropdead1]

This a quite a complicated story but by leaving out anything I am not doing my complaint justice.

Here are the relevant dates pertaining to my issue:

03/03/2010 Purchase 2 Gig prepaid data bundle
02/04/2010 Sms from Mtn saying "your remaining unused data bundle will expire in 48 hrs"
04/04/2010 Purchase 2 x 10 meg prepaid data bundles as according to an operator at the Mtn 173 helpline my data will not vanish if I add to it by purchasing any form of data bundle
04/04/2010 +- 670 megs of data just vanishes
06/04/2010 Mtn gives me back my 670 megs of data claiming a network error on their part
27/04/2010 Purchase 2 Gig prepaid data bundle
02/06/2010 Sms from Mtn saying "your remaining unused data bundle will expire in 48 hrs"
04/04/2010 +- 680 megs of data just vanishes

As you see there are 2 separate incidences where the same thing happened. In the first case I must spoke to supervisors and operators (Abandile, Yolanda, Zama, Andile, Mbali, Muzi - the list is endless) and each one
of them gave me a different story. One of the supervisors even insisted that the bundles are only valid for
30 days.

In the second incidence I spoke to an operator called Amman and he assured me that his supervisor Pumla would contact me within 15min and if she didnt then he promised to call me back himself and put me through to her. Needless to say, I am still waiting for those calls!

I lost it a bit at this point and went down to Walmer Park (PE) branch and spoke to a lady called Diane. She was very helpful but halfway through explaining to her what had once again happened another lady that works there came across and said that the 2 Gig bundle that I had purchased on the 27/06/2010 automatically takes on the expiry date of the 2 x 10 megs that I purchased on the 04/04/2010. Hells bells, it was their operators who told me to buy the bundles in the first day and considering I work on the internet and had not done any work for 2 days, what was I to do!!!! But still that explanation is not in the mtn braodband terms and conditions.

I then left the whole thing in Diane's hands. She called me later that afternoon to tell me that someone called Ntophozo would contact me within an hour and she would call me back just after that to ensure that Ntophozo had in fact called me. Well, needless to say, no call from Ntophozo but at least a follow up from Diane. She said she would keep on it.

She called me back the next morning to say that the above person had tried to call but I was not answering (cmon, I stared at my phone willing it to ring from the time that Diane said someone would call and the was no call!) Diane said that she had spoken to somone at the 173 helpline and that the explanation this time was that because I had purchased a 2 gig bundle on the 03/03/2010 and it was valid for 60 days that the second 2 gig bundle that I purchased on the 27/04/2010 fell within the 60 day window of the first 2 gig bundle that the second 2 gig bundle was only valid for 30 days. And she said she had done as I asked and asked the person at the helpdesk where this could be found on the website and the response was that it was not on the website!


Today, I went a step further and went to the main PE branch of Mtn in Newton Park and had the pleasure of being assisted by a certain Mr T & a lady called Kungeka who went above the call of duty to assist me even though I was openly hostile at this point.

I was given a R180 mtn voucher to which I added R9 and purchased a 500 meg bundle (the "voice" said it would expire on 08/08/2010 but terms and conditions apply - I'm just not sure if its the visible or invisible ones that apply) but am still disgusted by the injustice of having to lose 180 megs due to mtns lack of "telling the truth" as to the "real" terms and conditions of the data bundles.

P.S. (a day later) I just dialled the mtn 141 facility and checked the data balance of the 500 megs I loaded yesterday and yes, the expiry date has changed. It now says that my data will expire on 04/08.2010.

PLEASE PLEASE MTN, is there an online course that I can take to understand how your plan to rob me next!!!!!

[PKruger]

Can someone please post the link on MTNs site that explains the Pre Paid Data terms and conditions? In other words: when does a bundle expire, can multiple bundles be loaded etc. etc.

Thank you

[Dr_Data]

Hi

You can fine them here:
http://www.mtn.co.za/FindaPlan/Pages/DataBun.aspx
http://www.mtn.co.za/Support/Legal/T...taBundles.aspx

Regards
DD

[Keeper]

Does nobody use MTN for data any more?

Doesn't seem like it with the Speeds I am getting - It feels like i'm the only one on the network it is so stable and fast!

Go to Vodacom and clog up their network further everybody, and let me use my precious MTN all by myself!

[JazzeD]

HI

My Data have the last two month expired after 30 days..
Did MTN change their Data Bundle packages.

[Terencek]

As a frequent user of MTN prepaid data bundles, mine are still behaving exactly the way they are advertised: i.e. MTN bundles last 60 days from loading. Their out-of-bundle rate is the same as in-bundle for the duration of original bundle validity.

So it's possible there is a glitch in the system somewhere. BTW just in case you were not aware, the Vodacom system is different: bundles last until the final day of the next calendar month -- so you need to load them around the 1st of the month to get maximum validity. That makes the MTN bundles more flexible, but managing VC bundles is easier as you don't need to remember a date!

[ginggs]

My Data have the last two month expired after 30 days..
Did MTN change their Data Bundle packages.

Seems to be a common fault. Call 083-1555 and they will re-activate your bundle.

[Chavez]

For MTN their 1st of the month is the 17th.

I disagree. My invoices all state the '1st' of the next month to be the '8th' of each month. My invoice runs from 8 Month X - 7 Month Y.

[CellBel]

HI

My Data have the last two month expired after 30 days..
Did MTN change their Data Bundle packages.

Seems to be a common fault. Call 083-1555 and they will re-activate your bundle.

So if i want to re-activate i must remove my MTN sim from my E220 and replace my VC sim on my phone to contact customer support cos i can't find a email address. In the meantime no one can reach me on my phone (VC sim) while i'm trying to sort out the rollover problem.

On July 1st i've loaded a 2gig bundle, and i've received this SMS from MTN now;

Y'ello, some of your data content will expire on 2010/08/01. Dial *141# for balance details.
Time: 30/07/2010 09:07:04

But if i go into the *141# menu it shows;

Y'ello, you have
1017.34 MB total data.
1017.34 MB exp on 01/09.
Brought to you by MTN.

I'll have to wait and see what happens on 2010/08/01.
---------------------------------------------------------------------------------
Updated: No data rollover problem and my airtime is still the same after 1Mb used for browsing, but the MTN balances are different;

On *141# it is;
Y'ello, you have
R13.84 airtime
0 SMS(s) and
943.72 MB data.

and on *141*1# for detailed balances it is;
Y'ello, you have
0 bytes total data..
Brought to you by MTN

[CellBel]

Late yesterday afternoon my 2gig bundle came to an end after 53 days. With R8 airtime balace plus R30 loaded there were R38 airtime and i decided to do my avast update of 49mb. While the update was active with 22mb downloaqded, i lost my connection and the 22mb as well.
I've checked my balance with MDMA and there were zero airtime left. So i called 1555 to report that i'm out of bundle now, but now i pay R2 per mb instad of 19c. The operator was very helpfull and told me my R38 (minus 22mb @ 19c per meg i hope) will be refunded within 24hrs time, but the problem didn't stop there. I went out half an hour ago to load R30 again, and they still charge me R2 per mb while i'm busy posting this.
It was mentioned on the forum some time ago, that if your bundle expires and mnt takes R2 per meg, then one must call 1555 so that they can fix the problem but why do i have to phone them again this morning after my complaint last night. I can just as well go back to Vodacom cos if i have to wait 24hrs for mtn to fix the problem i will loose a lot of money @ R2 per mb.

PLEASE WAKE UP MTN!!!!!!!!!!!!!!!!

BTW, blaming the system is not a solution MTN cos a system is as good as the people running it.