What is going on with data bundle expiry dates ??
I loaded a fresh MTN 500mb data bundle 3 November 2010.
The voice prompt said it would last for 60 days and said my expiry date is 3 January 2011.
On Thursday 11th November I received the following 2 sms messages:
one from 555 at 9.09am which says 'your remaining unused data bundle
will expire in 48 hours' = 13/11
one from 083 123 0062 at 9.12am which says 'some of your data content
will expire on 13/11. please dial *141*1# for balance details.'
I dial*141*1# and it says my total data will expire on 13/12
I am currently sitting with 3 different expiry dates for one data bundle loading.
13/11 and 13/12 and the correct one which the voice prompt gave on
initial loading which is 03/01/2011.
I receive the above 2 sms’s on the 11th day of EVERY month, no matter which date I load my data bundle. This has been going on for a year now.
Is this a system error?
An MTN reply on a hello peter complaint reads:
Bundle data has a lifespan of 60 days and will expire thereafter.
You can convert airtime to data by using the 141 or the 555 menu.
MTN Service Provider
Nobody at MTN will address this complaint. They ignore it. AND each month these sms's arrive.
When I try to submit this as a MTN complaint on hello peter my internet shuts down.