MTN Blackberry Internet Service (BIS)

[Don-EL]

wow,what has this country come too,just pick random people of the street to work for operator like MTN rofl,this is really sad,gotta get out this place we call a country,lmao @ its cause of your big memory card haha,you should of asked for her technical qualification in telecomms,I would of if I got an answer like that

[sKuZz]

So they've already responded to my tweet and are requesting information. I suggest all those affected do the same.

[sKuZz]

I went to the MTN centre in Walmer Park, Port Elizabeth. The lady said the reason I have slow internet is because I have a big memory card (4GB). I'm no genius but I am an IT Technician and I know my fair share of new technology... I have to say this was the worst answer I have ever heard to a problem.

MTN, please retrain your staff or get rid of the idiots because if this is the intelligence of your staff then I honestly have no faith in your network.

I have had my memory card for 6 months and even without it the internet is dead slow lately. The fault is on YOUR side MTN.

wow,what has this country come too,just pick random people of the street to work for operator like MTN rofl,this is really sad,gotta get out this place we call a country,lmao @ its cause of your big memory card haha,you should of asked for her technical qualification in telecomms,I would of if I got an answer like that

Agreed the staff need training but you can't really expect them to have an qualified expert working in a call centre.

[Don-EL]

ye for sure but then they need to be able to say to the client,im sorry sir/mam,im not qualified to help you in that department let me see if i can get someone else to assist you in your query,dont attempt to answer something you not trained too

[eblshnnb]

So they've already responded to my tweet and are requesting information. I suggest all those affected do the same.

x2. Will forward the relevant info and see what they say then

[Eugenef]

Ive been monitoring the HelloPeter message board today - there are dozens of complaints, and funny thing is, MTN responds only to the ones that have nothing to do with the BIS speed...

[robertwj]

cowards...

[Eugenef]

So, they finally responded, with more of the same drivel and not saying anything:

Thank you for your post.

Kindly accept our apologies for the inconvenience experienced. We have referred the matter to the management team at the data department centre for urgent attention.

They will investigate this and revert to you directly with feedback and an action plan to resolve the matter

Best regards
Mantoa

[da_iP_Guy]

Hi all

Has this been fixed? 15:15 Wed 13.07.2011

[Don-EL]

I would'nt say its been fixed but they have upped the speed a bit,like double but thats it so getting good edge speeds on 3g device,so not fixed but improvement

[xeslaro]

Im getting 50 KB/s now..... a darn improvement.

[Krewcial]

Im getting 50 KB/s now..... a darn improvement.

No improvement here at all, still running 16kB's, tried @mtnsouthafrica on twitter, they told me to phone 1555, no response there whatsoever, then I replied to them again on twitter, no response. Are they going to keep this up, or is it temporary, and if it is not, doesn't it constitute breach of contract? I'm on top up, but have had various contracts for the past 6 years, is this "prepaid" only? What's their reason for throtling bandwith? Errors? Mismanagement? Upgrades? Or just plainly cutting down on costs?

[darkknightlives]

Still 16kb/sec in durban no change whatsoever well done mtn and no reply with my queries and still waiting for someone to call me back and just talk to me,eish.

[xeslaro]

Still 16kb/sec in durban no change whatsoever well done mtn and no reply with my queries and still waiting for someone to call me back and just talk to me,eish.

I'm in Durban, just downloaded again at 50 - 75 KB/s... not sure how or why, I never phoned 1555, only complained on twitter.

[cavedog]

I use my Blackberry 9300 Curve 3G on cellc and I get about 150-180kbs. Lowest was like 50kbs. I must say that EDGE on the blackberry with cellc is USELESS slow but 3G is a very decent speed. I actually wanted to use MTN thought they will be better. Hmmm.