Well I'm with MTN, and two weeks ago I went of to my Service providers shop, and spent about an hour trying to explain to them what is going on (I was due for an upgrade the next day)
I finally convinced them to phone their head office, which they do, and surprise surprise They tell me there are 32 in stock that just arrived, and have put my order in and I can come and collect on Friday the 27th. Of course I am as happy as can be. Friday comes and I rush through to go get my phone. Well Nobody there can remember me and dont have a clue about what I'm talking about. The manager is not there but they promise me he will phone me. Somebody else phones me and explains to me that MTN is busy doing their stock take, but they will collect the phone that night and deliver it to me on Saterday. WOW...
BWHAHAHA yes it never happens. Monday I again go in, and suddenly the phone has been held back due to problems on the network. But I again get promised a call from the manager or somebody else when the phone is available.... Never Happens.
So today I decided to phone MTN head office and well they have no clue as where I heard what I did (thank goodness I have taken down names) and say they dont have or never had stock of the 6680. They suggest I report this to the Manager of the store, or to the regional manager.. and yes... you guessed right. I cant get hold of any of them. But have been promised they will phone me back.