If you have experienced an issue first check the Network Status page to identify whether there are base stations in your area with an issue:
iBurst Network Status
You can also check:
iBurst Incident Reports
iBurst on Twitter
To report a fault, call 087 720 7200 (free from your iCall phone) or email firstname.lastname@example.org.
Take note of the reference number in case you need to follow up.
If you are posting in the iBurst Forum on MyBroadband then update the location in your profile: Click on My Profile, then click on Location to set your location. This will reduce the time it will take to answer your query and assist you.
When posting queries or problems it is beneficial to include:
- time of event
- example of event, e.g. url
Do not post personal information like a telephone number, email address or UTID (modem serial number) on a public forum. If this information is requested by the representative, use the forum PM (private message) facility and be sure to include a brief description of the fault again. If the representative has to search through old posts to find your information it will cause a delay in the resolution of your problem.
Maintenance windows: The scheduled maintenance windows for the network are Thursday morning (12:00am to 03:00am) and Sunday morning (05:00am to 06:00am)
Change windows: The change window for the web site, OSS and BSS systems is Thursday night.
DNS Troubleshooting Tips