*READ FIRST* iBurst Network Status & Issues (DNS, Throughput and Latency)

[r00igev@@r]

Here is my test to rapidshare: http://rapidshare.com/files/358636009/rs.jpg.html

Only available for 10 downloads...

[r00igev@@r]

Thanks Ronald - I'm not yet ready to head off into Telkom-land... please fix my iBurst

Understand. Been waiting 3+ weeks for my own Telkom line to be fixed...

[Nixlu]

So my problems started last night at about 12am, I was happily playing STO and then nothing, I did make a trace route and saved it as a draft in my gmail.... it was an interesting one.... it kept looping between the same 2 ip addresses. I would post it, but as the title says... no international

Now we get to this morning.... still no google.... but I can get to other websites

when is this going o be fixed?

From website:
"Problems and general queries
Phone our general call centre on 0877 20 72 00 (free from your iCall™ phone) or email us at helpdesk@iburstgroup.co.za any time – 24/7/365."


24/7/365.... they there's a laugh....... I've been on the phone for 30 minutes now... and no answer.... you should fire your current helpdesk staff as they seem to be sleeping on the job... and you can't tell me they are busy at 06h46 in the morning

[Nixlu]

OK, so I can't get to gmail... but I can get to youtube.... and here is youtubes traceroute

C:\Users\Nixlu>tracert -d www.youtube.com

Tracing route to youtube-ui.l.google.com [74.125.87.101]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 71 ms 44 ms 44 ms 41.56.199.1
3 69 ms 49 ms 44 ms 192.168.2.3
4 69 ms 130 ms 44 ms 192.168.4.38
5 * * * Request timed out.
6 * * * Request timed out.


someone please explain that to me, I can browse the site, but can't trace it...

and here is gmails traceroute
C:\Users\Nixlu>tracert -d www.google.com

Tracing route to www.l.google.com [74.125.87.104]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 71 ms 44 ms 44 ms 41.56.199.1
3 69 ms 49 ms 49 ms 192.168.2.3
4 44 ms 44 ms 44 ms 192.168.4.38
5 * * * Request timed out.



oh and I'm still holding for helpdesk.... I'm not putting the phone down people so it isn't going to help ignoring that one phone call

[Nixlu]

So after holding for about 40minutes... someone answered, and I was told the helpdesk only works from 7am to 11pm..... 24/7 is a lie

[ambroseg1]

Here is my test to rapidshare: http://rapidshare.com/files/358636009/rs.jpg.html

Only available for 10 downloads...

will try this when I get home later.

The tower seems fine (I'm also using it), but maybe crapidshare shapes the traffic for free users

dont think so. been downloading with rapidshare for the past two months and got 7kbps constant speeds while capped.

Is that rapidshare.com or rapidshare.co.za? A good tool to monitor your speed is http://www.trvx.com/itrafficmonitor/

rapidshare.com. didnt know that there was a .co.za. will try the tool and see what happens.

[McGuywer]

But your post was after 7am?

What time did they answer the phone?

[Nixlu]

But your post was after 7am?

What time did they answer the phone?

They answered the phone at about 07h10....

[McGuywer]

Point is then they could have helped you.

Could you rectify the problem?

[HazMan]

Understand. Been waiting 3+ weeks for my own Telkom line to be fixed...

You don't use iBurst at home?!!! :Shock and Horror:

[Prof.]

That's SA internet for you...

[Nixlu]

No they haven't helped me.....

I can browser www.iburst.co.za

here is the trace route

C:\Users\Nixlu>tracert -d www.iburst.co.za

Tracing route to www.iburst.co.za [196.30.31.120]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 71 ms 49 ms 49 ms 41.208.224.1
3 68 ms 49 ms 44 ms 192.168.2.3
4 69 ms 130 ms 49 ms 192.168.4.38
5 * * * Request timed out.
6 *


I can browser www.bidorbuy.co.za

here is the trace route
C:\Users\Nixlu>tracert -d www.bidorbuy.co.za

Tracing route to www.bidorbuy.co.za [196.33.235.171]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 71 ms 44 ms 49 ms 41.208.224.1
3 69 ms 54 ms 44 ms 192.168.2.3
4 65 ms 49 ms 49 ms 192.168.4.38
5 *

I can't browse www.google.co.za

here is the trace route
C:\Users\Nixlu>tracert -d www.google.com

Tracing route to www.l.google.com [74.125.87.104]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 62 ms 44 ms 44 ms 41.56.199.1
3 83 ms 44 ms 49 ms 192.168.2.3
4 69 ms 44 ms 44 ms 192.168.4.38
5 * * * Request timed out.


I wonder if anyone can spot the problem.... and you think I can actually get helpdesk to see it...... been told it could take 2 to 72 hours to fix..... been having this problem since 12am last night.

oh and here is the traceroute to mybroadband.co.za

Tracing route to mybroadband.co.za [41.203.21.136]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 69 ms 44 ms 44 ms 41.208.224.1
3 69 ms 49 ms 49 ms 192.168.2.3
4 63 ms 44 ms 44 ms 192.168.4.38
5 * * * Request timed out.
6


In theory I shouldn't be posting this......


EDIT: oh and as for bidorbuy, I can browse the site... the minute I try and log in it times out...... so http://www.bidorbuy.co.za/jsp/my/MyMain.jsp works... and https://www.bidorbuy.co.za/jsp/login/UserLogin.jsp doesn't... all that changed is http to https

[ginggs]

Apologies for the inconvenience. Cape Town experience an upstream peering issue which is being resolved.

Things are bad this morning, I can't get gmail and I can't even connect to my work email (hosted in Cape Town).
Last night I got my fastest ever iBurst speed test result, 993kbps, but I don't seem to get that doing anything else.
You have PM with my UTID.

[Durandal]

So my problems started last night at about 12am, I was happily playing STO and then nothing, I did make a trace route and saved it as a draft in my gmail.... it was an interesting one.... it kept looping between the same 2 ip addresses. I would post it, but as the title says... no international

Now we get to this morning.... still no google.... but I can get to other websites

when is this going o be fixed?

From website:
"Problems and general queries
Phone our general call centre on 0877 20 72 00 (free from your iCall™ phone) or email us at helpdesk@iburstgroup.co.za any time – 24/7/365."


24/7/365.... they there's a laugh....... I've been on the phone for 30 minutes now... and no answer.... you should fire your current helpdesk staff as they seem to be sleeping on the job... and you can't tell me they are busy at 06h46 in the morning

Anything to do with the iBurst 'helpdesk' is a nightmare. It's more fun phoning a government department. I once held on for 45 mins on a Friday afternoon before eventually giving up - and that was for their Sales dept! Am genuinely surprised the company is still around.

[diegoa]

Yeah their helpdesk does take ages to get through . Though I am aware they did move their call centre somewhere else.