*READ FIRST* iBurst Network Status & Issues (DNS, Throughput and Latency)

**r00igev@@r** · 29-12-2009 06:32 PM

If you have experienced an issue first check the Network Status page to identify whether there are base stations in your area with an issue:
iBurst Network Status
You can also check:
iBurst Incident Reports
and:
iBurst on Twitter

To report a fault, call 087 720 7200 (free from your iCall phone) or email helpdesk@iburstgroup.co.za.
Take note of the reference number in case you need to follow up.

If you are posting in the iBurst Forum on MyBroadband then update the location in your profile: Click on My Profile, then click on Location to set your location. This will reduce the time it will take to answer your query and assist you.

When posting queries or problems it is beneficial to include:
- time of event
- example of event, e.g. url

Do not post personal information like a telephone number, email address or UTID (modem serial number) on a public forum. If this information is requested by the representative, use the forum PM (private message) facility and be sure to include a brief description of the fault again. If the representative has to search through old posts to find your information it will cause a delay in the resolution of your problem.

Maintenance windows: The scheduled maintenance windows for the network are Thursday morning (12:00am to 03:00am) and Sunday morning (05:00am to 06:00am)
Change windows: The change window for the web site, OSS and BSS systems is Thursday night.

DNS Troubleshooting Tips

**Azimuth** · 02-03-2010 05:44 PM

Ffs. What's the problem now? I've had international connectivity issues all day (Cape Town).

This on top of my last EXACT SAME COMPLAINT not being sorted out by the iBurst guy here, who mailed me, conveniently couldn't access my contract info "because of system issues" (lol.), and never got back to me. Way to go.

I see iBurst is currently promoting "reliable internet connections" on their website. Isn't that some sort of breach of advertising policy?

**r00igev@@r** · 02-03-2010 06:41 PM

Apologies for the inconvenience. Cape Town experience an upstream peering issue which is being resolved.

**Xenophon** · 03-03-2010 12:28 PM

Well, I'm in Jhb and my speeds in general is bloody crap. I've given up trying to open internation sites.

**HazMan** · 03-03-2010 03:49 PM

Hi all

I have been using iBurst for around 8 months, and use it for work and gaming on the iGame servers. I have had relatively few issues with speed and connection - but in the last two weeks, I am getting lagged and disconnected while gaming between 9 and midnight. Is it just me, or is anyone else in the Kempton Park area having similar problems ? I am wondering if the Trust Bank tower is oversubscribed...

**kaaskop** · 03-03-2010 05:55 PM

The upstream probs in cape town doesnt seems to be sorted yet as well.
Local
http://www.speedtest.net/result/735769091.png

Int
http://www.speedtest.net/result/735772689.png
Ping tess\t
Local
http://www.pingtest.net/result/11708895.png
Int
http://www.pingtest.net/result/11708994.png

Haha Line quality F+

**r00igev@@r** · 03-03-2010 07:07 PM

I have asked the transmission guys to double check and investigate the Kempton area. Will provide feedback.

**Mental-Tree** · 03-03-2010 07:29 PM

Ok so this base station is obviously buggered. Every day my mate(also lives in Parkrand) and I will be playing a game online and booooooom our connections drop at exactly the same time. This is starting to get highly annoying and seeing as though both of our connections drop I think we can safely rule out my pc/mode/signal as the cause. Also I have BitDefender internet security 2010 installed and fully updated so viruses are ruled out.

Could a technician please be sent out to test/fix/bomb this base station.

**r00igev@@r** · 03-03-2010 07:38 PM

Originally Posted by Xenophon

Well, I'm in Jhb and my speeds in general is bloody crap. I've given up trying to open internation sites.

Can you please post the details of these problematic international sites?

**r00igev@@r** · 03-03-2010 07:40 PM

Originally Posted by Mental-Tree

Ok so this base station is obviously buggered. Every day my mate(also lives in Parkrand) and I will be playing a game online and booooooom our connections drop at exactly the same time. This is starting to get highly annoying and seeing as though both of our connections drop I think we can safely rule out my pc/mode/signal as the cause. Also I have BitDefender internet security 2010 installed and fully updated so viruses are ruled out.

Could a technician please be sent out to test/fix/bomb this base station.

Please PM me your UTIDs and the time of the incident and I'll have it investigated.

**Mental-Tree** · 03-03-2010 08:38 PM

Pm sent

**ambroseg1** · 03-03-2010 10:05 PM

I'm already on the throttle service (which was fixed today

), but am experiencing really bad download speeds (0.5-1kbps) in the Bloemfontein (Langenhovenpark) area from rapidshare. Generally websites are opening OK (international seems a bit sluggish).

**HazMan** · 03-03-2010 10:22 PM

Thanks Ronald - I'm not yet ready to head off into Telkom-land... please fix my iBurst

**OoMk0o5i3** · 03-03-2010 11:56 PM

The tower seems fine (I'm also using it), but maybe crapidshare shapes the traffic for free users

**r00igev@@r** · 04-03-2010 04:59 AM

Originally Posted by ambroseg1

I'm already on the throttle service (which was fixed today

), but am experiencing really bad download speeds (0.5-1kbps) in the Bloemfontein (Langenhovenpark) area from rapidshare. Generally websites are opening OK (international seems a bit sluggish).

Is that rapidshare.com or rapidshare.co.za? A good tool to monitor your speed is http://www.trvx.com/itrafficmonitor/

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