*READ FIRST* iBurst Billing & Customer Service Queries
Please contact our call center first on 087 720 2020.
Or
Log the query on our website by clicking on the "Happy with us? Not? Tell us why" link, or directly here.
The turnaround time is 24hrs.
Alternatively, send us an email on helpdesk@iburstgroup.co.za the turnaround time is 48hrs to 72hrs.
If your problem is still not resolved after the turnaround times above, the query can be escalated by sending PM to iBurst. Please supply a reference number when escalating.
Last edited by iBurst; 18-01-2013 at 03:24 PM.
I have tried that method and all i get was an email claiming she tried to callin me (no missed calls on my phone) and i must call her.Originally Posted by iBurst
I honestly have better response from you and Roy on MYBB
Some times the internet is so slow, it would be faster to just fly to Google's headquarters and ask them this $h1t in person.!
I would agree with that, experienced same. I get better reponse usually with contacting Ronald or Gcebile. Once in a blue moon do I get feedback from helpdesk
Would Helpdesk be able to help even if it did get back to you? No much chance. 'Pathetic' is the only description of the Iburst helpdesk.I would agree with that, experienced same. I get better reponse usually with contacting Ronald or Gcebile. Once in a blue moon do I get feedback from helpdesk
Why would the web queries receive quicker response than the email queries?
I'm asking because its easier for me to just go to outlook and send mail from there.
Our helpdesk mailbox receives huge volumes compared to the website mailbox however we are working on getting both mailboxes on a 24hour turnaround time, we should be on a 24 hr turnaround time by next week.
I've sent dozens of emails to Gcebile Rakharebe over the last six months concerning my billing problems, without receiving ONE SINGLE reply. This person couldn't even be bothered to acknowledge my requests. Not ONE SINGLE reply! iBurst clearly couldn't care less about their customers
Think for yourself, Question authority, Know what's going on
Six months!!! Gee, that's a disgrace...I've sent dozens of emails to Gcebile Rakharebe over the last six months concerning my billing problems, without receiving ONE SINGLE reply.
So besides the lack of support it looks like the accounts department is still been run by idiots, as they say "some things will never change", the last time I looked at this forum was a +3 years ago and the complaints are still the same as they were back when I had ibust.I've sent dozens of emails to Gcebile Rakharebe over the last six months concerning my billing problems, without receiving ONE SINGLE reply. This person couldn't even be bothered to acknowledge my requests. Not ONE SINGLE reply! iBurst clearly couldn't care less about their customers
---=== iBurst.....Where Confusion and Crime Reigns Supreme ===---
Before taking the plunge check out the link below:
hellopeter
Why do we not get response
So i sent my notice for cancellation today, but got no response....who must i mail and to what address?????
Your provider's web page should have the details, or do a search on your provider here, im sure youll find it somewhere.So i sent my notice for cancellation today, but got no response....who must i mail and to what address?????
or else include a little more info so we know who you talking about.
Well considering this is the iBurst section and we all know how good their customer service is, i just want it on record that the letter has been sent to them and that i have yet to receive a response from ANYONE at iBurst regarding my cancellation.....really typical of their current service levels....
The mail has been sent, and if any representative of iburst wants me to forward it to them i will do so, to prove that it has been sent, if my accoutn is not cancelled at the end of April i will definitely take legal action against them, as they obviously stall a few days to make the "contract" run into another month....pathetic tactics that will result in even more loss of respect with the few customers they have left
Hahaha! I've been trying to get a reply out of them for six months now. They haven't answered ONE of the emails I've sent and when I try phone they throw the phone down in my ear
Think for yourself, Question authority, Know what's going on
Please PM http://mybroadband.co.za/vb/member.php?7813-iBurst or email gcebile.rakharebe@iburstgroup.co.za with your request.Well considering this is the iBurst section and we all know how good their customer service is, i just want it on record that the letter has been sent to them and that i have yet to receive a response from ANYONE at iBurst regarding my cancellation.....really typical of their current service levels....
The mail has been sent, and if any representative of iburst wants me to forward it to them i will do so, to prove that it has been sent, if my accoutn is not cancelled at the end of April i will definitely take legal action against them, as they obviously stall a few days to make the "contract" run into another month....pathetic tactics that will result in even more loss of respect with the few customers they have left
Why cancel now :O We have free uncapped after hours for the next 3 months!
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