*READ FIRST* iBurst Billing & Customer Service Queries

[Reavs]

I'm getting billed for a static IP since December which i did not apply for. I have a sneaky suspicion it has something to do with the temporary statics Shaun gave the wow guys last year the fix the latency problem. This was supposed to be free and should have been removed when the issue was resolved. Contacted Accounts, but no response from them.

[iBurst]

I'm getting billed for a static IP since December which i did not apply for. I have a sneaky suspicion it has something to do with the temporary statics Shaun gave the wow guys last year the fix the latency problem. This was supposed to be free and should have been removed when the issue was resolved. Contacted Accounts, but no response from them.

Hi Reavs,

Can you please send me your iBurst account number or Username and i will investigate for you.

[Aquila ka Hecate]

I'm really hesitant to use that over-worked word incompetent too often, but iBurst, it describes you to a T.

Tired of continual incorrect billing, we finally gave iBurst our cancellation notice in 2009. They kept trying to take money out of my partner's account after the cut off date, and only stopped after we had a few words with them, and got them to admit that we didn't in fact owe them anything.

Now comes a poor quality, photocopied demand from some hole-in-the-wall debt collectors, dated November 2010 (and it only arrived in January 2011!) claiming an outrageous amount, apparently out of thin air, complete with threats of blacklisting.

Really iBurst, your inability to run an honest business never ceases to amaze - me and several thousand other people, it seems.

Kindly sort your irritating nonsense out before we decide, along with many others, to institute legal proceedings against you.

I would like a reply to this.

[iBurst]

I would like a reply to this.

Aquila ka Hecate,

Can you please send me your iBurst account number or Username and i'll escalate to our Accounts Department. If you dont have any outstanding amount in your account then i'm sure the letter was sent in error.
I apologise for the inconvenience caused.

[Aquila ka Hecate]

It will have to wait until I get home - we haven't used iBurst for so long that I'll have to refer to the letter.

But - just let me get this straight - handed over to a debt collector in error?

What kind of music-hall comedy are you guys running there?

[signates]

I am on a wireless 5 contract that includes the uncapped anytime 64k package. My contract ends in March this year but iBurst has decided to charge me this month for the uncapped service.

This is my normal monthly bill ex vat:

Wireless 5 H/W Subs for 01/12 - 31/12 -43.49
Wireless 5 H/W Subs for 01/12 - 31/12 122.44
Wireless 5 Data Subs for 01/12 - 31/12 258.77
Wireless 5 Subs for 01/12 - 31/12 131.58
Total 469.30
Total Inc VAT 535.00

This is what I got today from iBurst:

Wireless 5 H/W Subs for 01/02 - 28/02 122.44
Wireless 5 Data Subs for 01/02 - 28/02 258.77
Wireless 5 H/W Subs for 01/02 - 28/02 -43.49
Uncapped Anytime - Subs for 01/02 - 28/ 174.56
Wireless 5 Subs for 01/02 - 28/02 131.58
Total 643.86
Total Inc VAT 734.00

If my contract is finished then the hardware subs should be removed as I would have paid for it already and would be fine with the charge for the uncapped anytime. If my contract is not finished then the charge for uncapped anytime needs to be removed until my contract is finished.

Please rectify this before the next debit order date at the end of Jan.

Can I get a reply on my query?

[iBurst]

Can I get a reply on my query?

Signates,

Please send me your iBurst Account number so i can investigate for you.

[Aquila ka Hecate]

Aquila ka Hecate,

Can you please send me your iBurst account number or Username and i'll escalate to our Accounts Department. If you dont have any outstanding amount in your account then i'm sure the letter was sent in error.
I apologise for the inconvenience caused.

Not a word.

Your esteemed Accounts Department haven't given us so much as a courtesy call.

Is this what iBurst understands by escalation?

This matter is going to be handed over to our attorney if we haven't heard from someone by the end of the week.

Fraud, attempted extortion,defamation...we could have quite a nice little case here.

[iBurst]

Not a word.

Your esteemed Accounts Department haven't given us so much as a courtesy call.

Is this what iBurst understands by escalation?

This matter is going to be handed over to our attorney if we haven't heard from someone by the end of the week.

Fraud, attempted extortion,defamation...we could have quite a nice little case here.

Aquila ka Hecate,

I don't have your contact details or your iBurst account details can you kindly send them to me and i will make sure that you are contacted.

Thank you

[Aquila ka Hecate]

Aquila ka Hecate,

I don't have your contact details or your iBurst account details can you kindly send them to me and i will make sure that you are contacted.

Thank you

Rubbish. You've had my details and those of the account for some time now.

I'm not going to repost that email, but you're fully aware, by now, that the statement above is a lie.

[iBurst]

Rubbish. You've had my details and those of the account for some time now.

I'm not going to repost that email, but you're fully aware, by now, that the statement above is a lie.

Our Accounts Manager will contact you shortly as your query was escalated to the Accounts Department before.

[Aquila ka Hecate]

Our Accounts Manager will contact you shortly as your query was escalated to the Accounts Department before.

Funny how one has to make an absolute scene to persuade a person to do their job, sometimes, isn't it?

However, I am not joking about handing iBurst Accounts Department over to our attorney. I have given them 10 days to rectify this matter or be handed over.
Their demands amount to fraud and attempted fraud, attempted extortion and defamation of character.

I urge anyone who has been similarly treated by this department to follow suit, and institute legal proceedings against them. It's the only way they might learn to do business correctly.

[Zodiak]

Aquila, I am behind you 120%, after my experiences with their billing department I would be quite keen to seem sued as well!

[RVQ]

Crap, just happened to me, double debit, different amounts, different days... is this the beginning of the end for me? Time to switch to CellC?

[Aquila ka Hecate]

Crap, just happened to me, double debit, different amounts, different days... is this the beginning of the end for me? Time to switch to CellC?

I went to Screamer after we cancelled with iBurst.

Accounts Department heaven! Not a single incorrect/pulled out of their arse billing.