*READ FIRST* iBurst Billing & Customer Service Queries

[iBurst]

Hi there. Im Working on it and should have something for you shortly.

[Sith Lord]

Good day,
I have a few questions, I have not been using my 2 iburst accounts in a while as i have been travelling quite considerably and would like to know if it is possible to "freeze" my account until such a time that I can start using it again. I am currently paying for for a wireless 5 account and another smaller account but not using either at the moment. What would be my best option without loosing my data that I have already paid for?
Thanks in advance!

[iBurst]

Hi There

Please PM me your account and contact details and we will investigate and advise.

[mcdui]

Hi iBurst.
I see you respond to these account queries.
When are you going to respond to all the complaints about the incredibly slow speeds?
Your system is totally useless.

[iBurst]

You guys are more than welcome to PM your account and contact details and we will gladly investigate each issue case by case.

Hi iBurst.
I see you respond to these account queries.
When are you going to respond to all the complaints about the incredibly slow speeds?
Your system is totally useless.

[Raithlin]

iBurst, you've gone and done it this time. I have an issue similar to what Lupus had in April - only worse. I let iBurst billing know back in November that my upgrade wasn't showing on the invoice. No change until March, when someone woke up and promptly billed me for all the months in arrears - without bothering to take into account the old invoices!! Now I sit with a DEACTIVATED account because I refused to pay the extra. Never mind the fact that I have been paying for the iCall and iSMS vouchers that I have had, and the (what I believe to be correct) monthly amounts. No, I get shafted after what is a lifetime of supporting iBurst (my customer number places me in the first 1000, during public beta).

Well, that's fine. It's time to look elsewhere then. You have inadvertently released me from my 24 month contract, and forced my hand at the same time. I can't depend on you to power my business, nor will I sit and wait around until someone sorts it out. Each day that we are down means revenue lost. When you sort out your billing, send me the bill - I will gladly pay what is actually owed. I'm not willing to put up with this any more.

(Yes, I'm mad. Crazy, angry mad.)

[jingaling]

What is wrong with the customer self service. For the past week no usage report e-mails are being received. When logging into customer service on the website, I get greeted with the following message, "Apologies an error has ocurred during login. Please try again later or call client services on 0877 20 20 20".
How can customers manage their usage if the information is unavailable?

[DagegeN]

You guys are more than welcome to PM your account and contact details and we will gladly investigate each issue case by case.

Yes thank you iBurst. I have been waiting for almost 4 weeks now for you to get back to me.....

[xln]

Hi,I've changed my package to player5+128k vas this morning.
I just want to know how can I check online whether I have indeed vas in my package.I went to iburst.co.za, logged in,and my account summary only shows player5.

Is it convenient for you to check my status if I pm you my details.Thax.

[xln]

thanks for PM me.have a good day.

[Darquan]

So I managed to run out of bandwidth and I got a new Steam game that needs activation. I cannot top up because their website does not work. Cannot use "Account" or "Credit Card" options to buy
I tried contacting using the online stuff, but no response since Tuesday. Not even an automated response that they received my query and will be in contact so I can have a reference number! Next week I am going into their store and cancelling my service. First the speed dropped substantially and now this

[Bursty-dude]

Next week I am going into their store and cancelling my service.(

Good luck. They will klap you with some exhorbitant cancellation fee. First they steal our money on a monthly basis for a network that is slower than dialup, have next to useless customer service, then try steal from you when you try cancell a contract.

One word of advice if you do cancel, go into your bank and cancel/stop the stop order for them (if you have one for your contract). If you do not do that, they will steal even more money from you and you will struggle for months to get it back from them.

[Darquan]

Good luck. They will klap you with some exhorbitant cancellation fee.

Lucky for me, my contract hasn't been renewed yet. My initial period ended already without any renewal, so if they give me lip, I will do what I always do...tell them I know how to make Semtex and I know where their office is. Works well with tele-marketers too

[Voodoomon]

When I renewed my account last at the end of last year, I upgraded my stuff to a 2mb modem and the max 25 package.

When I get invoices though, its usualy for R624.

So why do all these sites say R525 for the exact same package I have?

http://www.finedesigns.co.za/internet-connections.html
http://www.rsaweb.co.za/iburst-broadband/
http://iburst.getwirelessinternet.co.za/
http://iburst.getwirelessinternet.co.za/package-max/
http://www.onlinedirect.co.za/Product_PDFs/iBurst.pdf

Would like to hear back about this thanks.

[iBurst]

Please PM me your account details and I will check on your invoices and give you feedback shorlty

When I renewed my account last at the end of last year, I upgraded my stuff to a 2mb modem and the max 25 package.

When I get invoices though, its usualy for R624.

So why do all these sites say R525 for the exact same package I have?

http://www.finedesigns.co.za/internet-connections.html
http://www.rsaweb.co.za/iburst-broadband/
http://iburst.getwirelessinternet.co.za/
http://iburst.getwirelessinternet.co.za/package-max/
http://www.onlinedirect.co.za/Product_PDFs/iBurst.pdf

Would like to hear back about this thanks.