Last edited by best4pp; 13-04-2010 at 11:05 AM.
They charged my sister R1500 for a 3 gig account that was suspended last night and we are sitting on 1.5 GB?
thinking of making a Hellkom.co.za for iburst and flaunting it on facebook
Last edited by profpanda; 13-04-2010 at 11:21 AM.
Intel Core 2 Duo E7500 @ 2.93Ghz | Asus P5QL PRO IP43 | ATI Radeon X1900GT |Corsair DDR2-800 1GB XMS2 x 2 | 400 Gb HDD | LG 22" W2234
The definition of an ISP is simple, as the acronym implies: "Internet Service Provider"
In laymans terms: give the user internet.
So I try log on to buy more bandwidth on my account:
"Apologies an error has ocurred during login. Please try again later or call client services on 0877 20 20 20"
Okay, so I can't buy bandwidht online from iBurst. First sign of massive incompetence.
I call the number given. No reply. Second sign of massive incompetence.
I try again calling t hem a few minutes later. This time I get through. They can add bandwidth from their side which is great. The fail is that they can't do it via credit card as usual because that system is poked as well.
What is iBurst still doing in business if they're unable to do their basic business fucnction: dispense "internet" to their customers.
iBurst you SUCK. I'm canceling my account and giving my contribution to Telkom as soon as I can.
Still not able to login and buy more bandwidth.
Hi Gcebile and ronald
i need some clarification here:
so i recieved my statement a few minutes ago, and nearly had a heart atack.
so i noticed an extra debit for i see an invoice for R882 (whici is almost double my subscription the description for 2 of the amounts is uncapped anytime) and another invoice for uncapped anytime of R168.93 (insert heart atack here) then a credit note forR589.58 bringing everything back to normal (shoo)
so my question why are we being billed and then credited for the free midnight to 8am service, no offence but with the track record from the acounts department i have a feeling they will mess up.
Some times the internet is so slow, it would be faster to just fly to Google's headquarters and ask them this $h1t in person.!
Account Related Issues:
Call Centre Reference: 001-00-146808
I was always billed a total 478 per month for two Giga packages since the inception of both my contracts in May 2008. My credit card records clearly show that I was consistently billed this amount and my account was always up to date. However, in April 2010 I was suddenly billed 954 on the 9th and then 14th 1654.93. When I called the call centre to query the amounts I was told that my account was overdue and that the amounts were taken to settle the outstanding amount.
The consultant did not understand that this is not possible as I was constantly billed 478 and my account was always up to date. After several calls and trying to explain I finally then went to the Sandton offices on Saturday 17 April 2010. The consultant and I checked on the system and agreed that since the deployment of the new systems that the system has being charigng me 476 for a giga package and then 478 for the two Giga packages which were automatically migrated by iBurst since December 2009 to Mywireless 2 packages. In effect I was being charged 478 since December 2009 when the systems were upgraded (in effect there is an issue with your data migration) and this is not correct. The only information I received is that I will be credited and that was via a voice mail. No amount, no commitment when and till today the amount was not reversed. I email the customer support person and he reads my emails but does not respond. This is totally unacceptable and if I am billed for April 2010 and did not receive my credit I will take further action as according to me this is unacceptable practice.
The value added service on the post on this forum says it is possible from 1G but when you call the call centre they say it is only from 5G can you clarify this please.
I was a loyal client since 2006 and IBURST was an excellent service but the account related issues, poor service levels and lack of product knowledge has forced me to consider other options. I call and ask them that once my contracts expire that both accounts are disabled and I get told I must call in when the contracts expire - EXCELLENT CUSTOMER SERVICE
After writing this thread I also forwarded all the emails sent to the customer representative directly to firstname.lastname@example.org
Last edited by xpunkx; 29-04-2010 at 08:51 PM.
Firstly, apologies for all the confusion.
I'll check with Gcebile if she got your mails and will follow up with her.
I have received your email, i'll contact you during the course of the day.
Gcebile has acknowledged that she is aware of my issue and is looking into it. No response yet. Still waiting.
Jannie can you clarify the VAS regarding the 64k - Is the VAS of 64k avaliable from 1GIG packages upwards or from 5 GIG packages?
I am also having a problem about the over charged account!!!!!
Gcebile i sent u an e-mail again about the debit order that iBurst took the overcharged amount off my bank account.
i first send u a e-mail about the overcharged invoice on the 22 April but u didnt get back to me with feedback. On the 26 april you guys had a debit order with the overcharged amount on my bank account
i CANCELED my VAS already and the VAS did stop in April and my account was capped on the 24th April but why are u guys still charging me for May???
Please can someone get back to me!!!!!!!!
Last edited by o_0sky; 01-05-2010 at 06:09 PM.
I was promised a call to explain the messed up statement, invoices and credit note.
You've guessed it: I'm still waiting.
It does not seem as if iBurst has a system enabling Jannie to check if escalated issues were indeed attended to and completed.
Gcebile has lost all credibility - it seems as if there is a waste bin called "Escalation"
Last edited by kaspaas; 01-05-2010 at 01:45 PM.
South Africa needs World Class Broadband at World Competitive Prices.