*READ FIRST* iBurst Billing & Customer Service Queries

[TK-Sp3cialiSt]

I have cancelled to have a cheaper uncapped ALL the time line....why must i settle for after hours uncapped at 64k....sorry, but am fed up of the crap that has been sent my way, and am systematically changing all of my clients and offices over to the new service....cheaper and not a moments hassle

@Valis...my sister is a lawyer, so no hassles for me to just throw spare time at iBurst....

[ginggs]

why must i settle for after hours uncapped at 64k

iBurst's after midnight uncapped is at full speed.

[Fur]

What is going on with my account? I got a email from your account department saying that my phone is off and they cant get thourgh, Funny how everbody else does not have a problem. I resent my Cell No to them incase they got it wrong but have heard nothing since.

Please can we get this sorted and i can close my Iburst chapter as its getting tiresome

[iBurst]

Hi Fur,

Can you please send me your contact details and your iBurst account number or Username.
I'll escalate to our accounts' department for you.

[Fur]

Hey r00igev@@r

I did not pm you the other day cause i finaly got hold of somebody in the accouts department. I explained the situation with her and she said she would look into it for me. I phoned accounts depatrment today to find out whats going on and they said to me that my contract only expires in may and that i would be in breach of my contract.......

Ok so first of all yes I am in breach of contract but from my point of view Iburst are also in breach of contract. I have been on iburst for around 5 years and in the last 10 months i went from having a fairley decent connection to a connection that all i can do with is surf the web and get email(very slowley) , I did not sigh up on a 15gig account to surf the web and get emails if thats all i was gonna do with it then i would have gone for alot lesser package that does not cost me a R1000 odd rand a month. Not to mention the speeds have dropped terribly and there is no helpdesk for support and the constant disconnects drive me to want to smash the iburst modem.

Iam gonna make this clear I WILL NOT PAY IBURST ANOTHER CENT CONTRACT OR NO CONTRACT, I will continue every month reversing the debit order until the account is canceled

[r00igev@@r]

Hey r00igev@@r

I did not pm you the other day cause i finaly got hold of somebody in the accouts department. I explained the situation with her and she said she would look into it for me. I phoned accounts depatrment today to find out whats going on and they said to me that my contract only expires in may and that i would be in breach of my contract.......

Ok so first of all yes I am in breach of contract but from my point of view Iburst are also in breach of contract. I have been on iburst for around 5 years and in the last 10 months i went from having a fairley decent connection to a connection that all i can do with is surf the web and get email(very slowley) , I did not sigh up on a 15gig account to surf the web and get emails if thats all i was gonna do with it then i would have gone for alot lesser package that does not cost me a R1000 odd rand a month. Not to mention the speeds have dropped terribly and there is no helpdesk for support and the constant disconnects drive me to want to smash the iburst modem.

Iam gonna make this clear I WILL NOT PAY IBURST ANOTHER CENT CONTRACT OR NO CONTRACT, I will continue every month reversing the debit order until the account is canceled

Unluckily I do not deal with accounts but will escalate it to the relevant manager.

[ambroseg1]

Hey r00igev@@r

I did not pm you the other day cause i finaly got hold of somebody in the accouts department. I explained the situation with her and she said she would look into it for me. I phoned accounts depatrment today to find out whats going on and they said to me that my contract only expires in may and that i would be in breach of my contract.......

Ok so first of all yes I am in breach of contract but from my point of view Iburst are also in breach of contract. I have been on iburst for around 5 years and in the last 10 months i went from having a fairley decent connection to a connection that all i can do with is surf the web and get email(very slowley) , I did not sigh up on a 15gig account to surf the web and get emails if thats all i was gonna do with it then i would have gone for alot lesser package that does not cost me a R1000 odd rand a month. Not to mention the speeds have dropped terribly and there is no helpdesk for support and the constant disconnects drive me to want to smash the iburst modem.

Iam gonna make this clear I WILL NOT PAY IBURST ANOTHER CENT CONTRACT OR NO CONTRACT, I will continue every month reversing the debit order until the account is canceled

they will eventully hand over the account to lawyers for collections after which they will blacklist you.

[iBurst]

Hey r00igev@@r

I did not pm you the other day cause i finaly got hold of somebody in the accouts department. I explained the situation with her and she said she would look into it for me. I phoned accounts depatrment today to find out whats going on and they said to me that my contract only expires in may and that i would be in breach of my contract.......

Ok so first of all yes I am in breach of contract but from my point of view Iburst are also in breach of contract. I have been on iburst for around 5 years and in the last 10 months i went from having a fairley decent connection to a connection that all i can do with is surf the web and get email(very slowley) , I did not sigh up on a 15gig account to surf the web and get emails if thats all i was gonna do with it then i would have gone for alot lesser package that does not cost me a R1000 odd rand a month. Not to mention the speeds have dropped terribly and there is no helpdesk for support and the constant disconnects drive me to want to smash the iburst modem.

Iam gonna make this clear I WILL NOT PAY IBURST ANOTHER CENT CONTRACT OR NO CONTRACT, I will continue every month reversing the debit order until the account is canceled

Hi Fur,

Can you please send me your iBurst account number and contact details.

[eltherza]

Iam gonna make this clear I WILL NOT PAY IBURST ANOTHER CENT CONTRACT OR NO CONTRACT, I will continue every month reversing the debit order until the account is canceled

Committing fraud yourself is not the best of ideas.

[Fur]

Hey Gcebile

will do

I have already obtained legal advice, if the contract is not cancled this month will be getting a lawyer involved

[eltherza]

snip (wrong thread) >.<)

[r00igev@@r]

Hey Gcebile

will do

I have already obtained legal advice, if the contract is not cancled this month will be getting a lawyer involved

I have PM'd you for your details so that we can deal with your query.

[Charlie-II]

my friend has a contract problem. Can someone who works for iburst leave a email here or send your email address as a message to me?

[best4pp]

Hmmmm , aft your words. i can c you still lucky than me a looooooooooooot.

i use to have a "gig" package ..... which aft 1gig data, i can still use 64k uncaped service from iburst .
( i believe most of you guys understand what am i talking about)

the end of last year , got a email from IBUSRT, than my package changed to "Wireless 2" 2gig + 64K (wow really nice 1, with paying the same price /m )
the end of Jan 2010, suddenly i got disconnected from network , and my acc has been changed to "wireless 1" without 64k service .... ( never got any notice or any type inform from iburst company)
The problem is , my contract still got 20months to go, y ibust just change my contract type plus renewal date ???

the problem as above
I spoke to the call centre , i sent email to acc help desk , i went to menlyn brach of iburst ( where i signed my contract ) .... untill now over 3months ... no reply, no answer, no change , no nothing .
my contract just like a blank paper with only some words called "contract Number " or " work number " on it , and nobody cares about that.

really seems nobody knows whats going on with my acc .

This still stands.

All new contracts will automatically be the new ones and if you renew you’ll get the new structure. iBurst will honour all old contracts but they’re not available for renewal.

There is some additional good news around this further down.

As mentioned above, people on the old contracts could get back the VAS at no charge but would have to go back to the old bundles and pricing.

iBurst have decided to offer current contract holders the best of both worlds, i.e. we will still give you the free 64Kb/s VAS but will NOT migrate you back if you're still in contract.

So, if you are on a current 24-month contract, you will get the benefit of the new bundles and pricing AND receive the free 64K VAS for the remainder of the contract period, if you had it before. Remember to request it.

One other complaint we picked up was that the VAS is only available from the 5GB packages upwards. This has now been changed to be available from 1GB (Wireless-1) upwards.

You can therefore purchase a 1GB bundle and slap on the 64K or 128K-VAS, if you like.

There is some additional good news but that’s for another post.

In summary, we've kept to what we said from day 1 but have added a few cherries on top:

Contract holders get the new bundles AND the free VAS and both the 64K and 128K VAS's are now available from Wireless-1 (1GB) upwards.

who can help me ????
plzzzzz

[best4pp]

thx charlie ..
check this below

So, if you are on a current 24-month contract, you will get the benefit of the new bundles and pricing AND receive the free 64K VAS for the remainder of the contract period, if you had it before. Remember to request it.

remember to request it .....
who we can talk to ?
=.=