Telkom’s big broadband plans
Telkom unveils a five point plan to turn the company around, and broadband services – both fixed and mobile – are a key focus area
Broadband a key focus area for Telkom
Telkom’s big broadband plans
Telkom unveils a five point plan to turn the company around, and broadband services – both fixed and mobile – are a key focus area
Without more info, this could just be another load of turd.
More talk, no action. Nothing new.
funny that. broadband is also a key focus for us consumers...
the country doesn't really need to wait for telkom to turn around, we just need llu to happen.
sorry, grumpy morning.
The only problem is, we don't know what the exact "focus" is. It might not be what we as consumers expect.
They really need to employ/train more competent staff in their support centres...specifically the ADSL support centre.
You know...people that comprehend concepts of latency and throughput and what not else.
They also really need to sort out their communication (from a support point of view). Logging a fault, providing detail evidence/description of a fault NEVER EVER gets used; a a user you need to repeatedly explain the problem to every person you deal with on a SINGLE fault!
They also need to treat their customers as being knowledgeable people <- to do this, their staff obviously needs the appropriate skills that would be able to talk the talk....How many times have I told the lady on the other end of the line that "that won't work!" but they would insist that I should "Reset my route so that we can configure it from the start" even after telling them that it worked 10 minutes ago and also doesn't work on my other router (just an example...)
So Telkom. If you didn't read the above: read this:
Improve communication (yes, people comms and internet comms)
Train your People PROPERLY!
Listen to your Customers!
What worries me more is point 5: Fixing up Multi-links.Originally Posted by rpm
Unless they are using that phrase as a euphemism for "burn Muli-links to the ground and claim from the insurance", we are likely to see a net loss on Telkom's books next year. Come on, Telkom! Just sell it for R1, and focus on the SA market!
Registered Linux user #54110. Gentoo or nothing.
Prediction: more fail incoming!
This is all lip service, they could have kept this to themselves, it is the same as me saying i am planning towards making my seconds million....i gave up trying to make the first million.... They could rather have just come out and said: Alright people... Adsl , this is what we ARE going to be doing FROM this date. Mobile this is what we are going to be doing FROM this date ...... Even if it is 6 months away at least we know where we stand .
I am sure we have identified all the problems they have mentioned already, so nothing new here people get back to work , you have a telkom tax to pay!
Last edited by Kabal; 28-07-2010 at 09:45 AM.
Translation: "How to rip off customers at a faster and more lucrative rate"
Well, we'll see - I'd rather try stay positive. But as long as government has a foot in their door, they're doomed. A private Telkom....now that'll be another story.
Copied from this thread....
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Message to Telkom Top Management
I hope the bloody Neanderthal idiots sitting in their Ivory Towers with their smart offices and fancy cars are taking note of the report that MWEB have signed around 70 000 uncapped customers with their latest product proposals in the last few months alone.
But wait, they don't read the newspapers do they? Their secretaries and PA's do that and shield them from the reality of what is REALLY happening in the world around them. Ahhhh, the pampered life of being in top management... sticking your head further up your arse and wallowing in your own schit.
"If I can ignore it for another year then I can retire and the problem is no longer mine" - what a lovely attitude!
Catch a WAKE UP, Telkom ignoramus, you are losing serious market share and even the "moms and pops" are starting to walk away.
"Ahh, but Telkom Mobile will save us!".... WHAT???? TM is a gamble, and a huge one at that, maybe even a bigger gamble than Telkom Media was! You have a massive copper last mile and an excellent backbone infrastructure and a huge untapped ADSL market, with thousands of orders for ADSL waiting for you... does something not register in that unused brain of yours?
Must we tell you, Telkom Top Management, that BROADBAND is your future, whether via ADSL or Fibre????
Surely all those consultants that cost you hundreds of millions of rands must have told you that as well?
Here's my message to Telkom's Top Management:
1. Sort out your backhaul shortcomings.
2. Do preventative (not restorative) maintenance on your copper network. It's your biggest competitive advantage; so look after it!!!
3. Minimise the number of products available as you are confusing your customers (as much as yourself).
4. Offer better value products.
5. Sort out your Call Centres; weed out the idiots and make the remaining agents full time staff so that they can feel that they are part of your company.
6. Sell Multilinks. NOW. Even if it is for R1, get rid of the albatross.
7. Fire all employees tainted by corruption. Charge them criminally. Your customers will respect you more, not less, if you are seen to be taking decisive action.
8. Employ the best person for the job; chasing artificial targets by pushing folks into jobs that they cannot do is detrimental to you, your customers and the employees themselves.
9. Empower your provincial teams so that they can get some local pride going instead of them all reporting to a faceless Head Office person that they never meet or see.
10. Stop holding meetings to arrange more meetings to form committees that will form sub-committees who will set up task teams, whose proposals will be ignored anyway. You are the Top Management team, it's what you are being paid for, DO IT YOURSELF!!!
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That pretty much says it all!
EXACTLY!
“NO ADMITTANCE. NOT EVEN TO AUTHORISED PERSONNEL. YOU ARE WASTING YOUR TIME HERE. GO AWAY.” - Douglas Noel Adams
"Advice is free. Death is inevitable." - me
all I read in that article where the 5 points... I lol'ed!
Good leadership and a healthy organization
what leadership - is one person going to make a diference? It's going to take years; which they do NOT have.
They needed to address this when the "boss" should have noticed that things are rotten to the core, years back, with people bickering and squabbling over power and corruption - strangling any sort of decent, professional leadership !!
Too late 1.
EBITDA and cash flow improvement
Earnings from where? Cash flow? this was all screwed up in the last few years!
Too late 2.
Telkom’s mobile business
Too late 3.
Driving fixed and mobile broadband
Too late 4.
Fixing Multi-Links
Too late 5. !!
5 strikes - You're OUT !!
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