Converged telecoms operator Neotel has conceded arguments that it has been failing the consumer market, saying this segment is just not a priority for its business.Didn't their license stipulate residential support?WWW Strategy MD Steven Ambrose maintains that he saw this coming. “Neotel have simply confirmed what we have said all along. Neotel is not in effect a second national operator; they have become competition for Internet Solutions, not Telkom.
“This is very disturbing, as their licence and all the protection and advantages they enjoyed were on the clear understanding that they would become an alternative telco to Telkom and offer consumers in SA a choice,” he continues.
Protea Hirschel, Frost and Sullivan industry analyst, agrees: “It is fair to say that there is an expectation from the South African public that Neotel will provide retail consumers with choice in their fixed-line and broadband service provider.
“That is clearly not the case, which is reinforced by the statements by Neotel yesterday,” she adds.