So yesterday sometime during the day we had another break-in.
This follows the one we had about 1.5 years ago where the Gordons Bay Security responding officer on scene declared "All in order" while there were still clear signals being sent to the control room about movement within multiple zones in our house - as per the activity log of that day. My mother came back later in the day only to discover *shock*horror* glass all over the kitchen floor and a messed up house. They had the opportunity to catch the scumbags in the act, but due to gross misconduct on the part of the responding officer, they got away with eg. jewelry with high sentimental value. Turns out the officer never bothered to check the back of the house. In the end the dude supposedly got a warning of some kind.
Forward to yesterday, and I might as well retype the above scenario. Only this time a single zone went off. Responding officer reported "All in order", mom arrive later *shock*horror* glass all over the floor, nothing seems to be stolen though, responding officer did not bother to check the back of the house properly.
And this time he would not even have needed to climb over the wall to check the side of the house where the break-in occurred - the window can easily be inspected by just standing in the open property next door and looking over the wall.
What recourse do one have against this kind of misconduct from a security company?
What reasonable procedures would one expect the armed response companies to take when inspecting a house after the alarm triggered?
Taking into account that I saw them jump over these very same walls just 5 or 6 years back after our cat managed to trigger the alarm, am I unreasonable to expect them to climb these walls when inspecting our house? The walls are even lower-than-average... not like super high.