Telkom unable to fully activate my new ADSL line

[Neilhopwood]

Hi there.
Two days ago I was notified that my Telkom ADSL line was now activated. I followed the instructions and went to the verifyadsl webpage and entered the tel no. and order no. I got a message saying successful.
However I am still only able to get to the Telkom website.
My ISP (WA) is active and have said I need to speak to Telkom. Nine phone calls later to Telkom and I am still in the same position. To date this is what I have done:
Switched the router off for an hour.
Changed my ISP logon to guest@telkom.....
Tried to reactivate via verifyadsl
Been bounced around departments at Telkom for hours.
All to no avail.

The bottom line is I can only access Telkoms website. Which to me shows this is a Telkom problem.
Does anyone out there know what this issue is and then on the next call to them I can point them in the right direction?

Any help would be MUCH appreciated!

[Neilhopwood]

After ringing Telkom again, being on hold for 20 mins, I was told to ring the ADSL support line. I rang these people who, after being on hold for 20 mins told me to ring the fault line. After I pointed out that they had done this to me now 3 times. The chap eventually put me through to the right department. It turns out they needed to reset the activation which took seconds. They then pointed me to the verifyadsl webpage again. I re-entered the detail and viola! It worked.
3 days and 11 phone calls, hours on hold, being bounced around departments for a fix that took less than a minute? Oh that must be Telkom.

[badass]

Which department helped you think I'm having the same problem .

Sent from my HTC Desire using MyBroadband Android App

[Neilhopwood]

It was the DSL technical support. I was told to ring the 0800 number which I did, he told me to ring the 10219 number - who had just told me to ring the 0800 no. After I explained that this was the 3rd or 4th time I had been told this, the chap on the end of the line put me through to the dept. In other words I did not ring DSL tech supp. directly. Hope this helps.
Explain to the person that your activation screen says its successful but its not activated on "their" side.

[badass]

Thanks going to call tonight when I get home .

Sent from my HTC Desire using MyBroadband Android App

[badass]

After an hour on the phone got it working dam Telkom you need to do something about that music ... thanks again for the help

Sent from my HTC Desire using MyBroadband Android App

[nposthumus]

I recieved a sms telling me that my line has been activated. so when i got home i did what i was instructed to do. Verifide my account and it said success.
I noticed that i couldnt browse any other website except www.telkom.co.za
At this point i was starting to get anoyed.
Following day i went back to a telkom direct outlet which i first requested adsl from.. i explained the situation to the lady, and she seemed to have sorted it out by telling me:
"its synchronizing now"
Went back home. Nope...... could stil only access www.telkom.co.za and not other sites.. this is where i started geting P*****d off. Cuz now this lady told me to my face
that is was working....

Im utterly disgusted by telkoms poor service. everytime i tell them something is wrong they tell me to wait for 3-5 days for it to be fixed.
And everytime its NOT!

When i help clients i dont tell them, well seing that you payed us already, we will sort it out in 3-5 working days. if a Client has paid. I SORT IT OUT, EVEN IF IT TAKES ME THE ENTIRE DAY.

Realy. Telkom's Service is the worst ive ever seen in my life.

I will phone them tonight with the numbers supplied in this thread, Thanks guys for posting. It would seem you guys can help me much beter than these bunch of useless idiots.

[Splice]

If you went for the self install you need to go to https://secureapp.telkom.co.za/ADSLVERIFY_NEW/ to verify your adsl before you will be able to browse other sites.

[nposthumus]

Like i said. i verifide it after i recieved the sms. Read my first post.

[Neilhopwood]

I find if you ask the right questions, or in my case tell them what they need to do, they are quite good. I had exactly your problem nposthumus and I spoke to their technical ADSL dept (sorry no number) and he reset the self activation which enabled me to go through the process again and then it worked as expected.

[nposthumus]

Yep im gona home just now and phone them. Its just working out expensive cuz i had to drive out each time to a telkom direct outlet to tell them that its stil not working, since im stil waiting on the telephone i ordered from them

[Neilhopwood]

Lets face it. Telkom are famous for their complete incompetence when it comes to customer service. I know they are (sort of) working on improving it but there is a phrase where I come from which is fitting: "No matter how hard you try, you cannot polish a turd"

[nposthumus]

LOL, agreed

[nposthumus]

guess what, ADSL working. well i hope so. it said it would take about 30minutes. didnt have 30min. had to go back to work, hopefully when i go home it will work as it should.
phoned the adsl tech center and the guy knew exactly what i was talking about.... for those that have future problems like this. dont go to telkom direct outlets. they cant help u. trust me, i was one of them.
although my airtime got raped when i phoned since i dont have a homephone. but all is well i hope.