MTN loyalty points is scary!!!

[vinodh]

I registered for MTN's loyalty points system and racked up 1800 or so points over the last few weeks. I then transferred 1500 to my wife. A day or so later, when checking my bill on 16202, I suddenly got a bill for over R1200.

Phoning MTN confirmed that they have a problem where points are seen as cash and they are looking into it. They did say that hopefully it will be resolved before my debit order kicks in and relieves me of my cash!

Lesson: don't transfer loyalty points! You will unknowingly support the governments Reconstruction and Development Programme!

[Budza]

Thanks for the heads up!

[Robertvv]

How do you transfer it to another number.
I have just top up myself so far.

[vinodh]

How do you transfer it to another number.
I have just top up myself so far.

Actually, my wife did the points transfer. I'll ask her.

[vinodh]

She says: *141*9# and select "3" and follow the prompts

[R13...]

Lesson: don't transfer loyalty points! You will unknowingly support the governments Reconstruction and Development Programme!

This bit makes your mental more scary than MTN loyalty points...
What's wrong with people here?

[vinodh]

This bit makes your mental more scary than MTN loyalty points...
What's wrong with people here?

That was joke! Sorry if I offended you.

[vinodh]

MTN reversed the Loyalty Points that was converted to Me2U airtime and credited my account with that amount. This means that they took 1500 loyalty points, converted it to airtime, billed me, reversed the transaction and then gave me R1500 back into my account. They also did not debit my account for my normal phone bill since i had a account that was in credit. Now I'm waiting for them to fix this new problem. I logged another call today. I'll wait to see if they come up with something even more crazy.

[murraybiscuit]

wow. shocking. i was actually going through the 141 menu today, wondering how the transfer thing works.
thanks for the heads up.

[taajir]

i done a transfer from my spare sim
it worked for me

[scrubba]

I have had endless issues with purchasing anything with the points, I have added both SMS and data bundles and they have never been loaded against my account but my points have been deducted as though they had. I have spent (wasted) many hours with MTN customer service over this and their ridiculous MTN Active system which is even worse...

[ajax]

I have had endless issues with purchasing anything with the points, I have added both SMS and data bundles and they have never been loaded against my account but my points have been deducted as though they had. I have spent (wasted) many hours with MTN customer service over this and their ridiculous MTN Active system which is even worse...

What type of contract or price plan are you on? I've never had a problem with my 3 lines.

[scrubba]

What type of contract or price plan are you on? I've never had a problem with my 3 lines.

I have 4 contracts with MTN, 3 voice and one data and one of the voice contracts has had endless issues when trying to use data and SMS bundles. I have had trouble with all 4 when trying to use MTN Active to add ad-hoc bundles (suddenly billed me monthly for ad-hoc) then had issues with monthly SMS bucket bundles not being applied etc.

[vinodh]

According to MTN, my problem with loyalty points being seen as airtime only effected certain customers. This probably means only those that complained. The rest that had a problem didn't notice since it may have been a small amount. Also, it seems it happened during a short period and then they fixed it.