[This follows on from Consumer Complaints - A Guide.]
A complaint can be escalated to ICASA, by calling 011 566 3000, faxing 011 566 3004 or emailing firstname.lastname@example.org. A complaint will have to be filed in writing.
According to ICASA, receipt of the complaint will be acknowledged by the Consumer Affairs Division within 2 working days, providing a reference number and designating a responsible officer. The complaint will be forwarded to the service provider within 2 working days, with a response required within 14 working days. If the complainant is not satisfied with the response, the matter may be sent to the Complaints and Compliance Committee (CCC) for adjudication.
For further information see http://www.icasa.org.za/Complaints/t...6/Default.aspx.