So, for past 5 odd weeks have been battling with latency issues on my line. WA reports fault and the fun begins.
Still not resolved so in desperation I phone Telkom Customer Care (sic) on 0800 201 228 and end up with a bored, negative lady who could not care 1 bit about my issues. Why she is in customer care is beyond me.
She does not care and can do nothing. Tells me Telkom calls 3 times and then close the fault because you are not available. Now how Telkom does this is to call you; if you are busy and do not answer, they call you 2 seconds later and then again a few seconds later. Now they can say they called 3 times and close the fault. Or else they say they called when in fact they did not even bother.
According to this warm hearted, caring and charming old dear, all that Telkom is concerned about is that your line is clear.
One Tech guy did come to my home to "test" my line and ran the Telkom speedtest and told me I had a 4 meg line. What a revelation!! After all this time that I have being paying for a 4 meg line I am told I have a 4 meg line. Who would have guessed. When I spoke about latency, he did not know what I was talking about.
Instead of escalating the problem, the fault was closed and I get WA to report it again, and the circus continues.
I hate HATE helkom. No wonder they are such a useless company
In fairness I did once deal with a gentleman at customer care who actually does care, but sadly he was out today.