Can't Telkom do ANYTHING right???

[alphabyte]

Just received the following email from Telkom Internet Support:

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Dear TelkomInternet customers
Telkom, in its continuous drive to improve technical support, introduces the new doBroadband Support Plus tool. This user-friendly, easy to use, self-help tool is designed to assist users with the setup of TelkomInternet accounts and to resolve network connectivity problems.
The tool can analyse and resolve personal computer, gateway and internet connectivity issues. It will provide unique error messages that can be quoted to helpdesk personnel to speed up calls for technical support.
To use the tool, simply download and store somewhere on your personal computer or laptop. No installation is required.
To download please log into the TelkomInternet Usage tracker tool on www.telkomsa.net.

System Requirements:
• OS: Windows XP, Windows Vista and Windows 7
• Recommended Pentium™ class processor or equivalent
• Recommended minimum of 128 MB RAM for Windows XP and 512 MB RAM for Windows Vista and Windows 7
The next time a connectivity problem is experienced, simply double click the tool icon and run the test.
For more information please don’t hesitate to contact our 24 hour technical support help desk at 10215.
Kind Regards
TelkomInternet Technical Support
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... and decided to give it a try and see what it does. My response says it all:

Hey, can’t you Guys every get anything right????
1. The tool is well hidden – I had to really look around on your website before I could find it.
2. One CANNOT, as you say, simply download the tool and then double-click on it to run it. In case you don’t know, it is a zip file, so it first has to be extracted before it can be run. Not difficult, but that is not what you say.
3. Okay, so let’s extract it and run the thing and see what it does… SURPRISE! Hah, you poor fool of a Telkom client, now you must have a password to run it.

I rest my case.

[AcidRaZor]

They can cut your phone line off quite quickly on non-payment. They can do that right.

[Ono'rach]

Short answer: No

[alphabyte]

B.t.w. - forgot to mention: some time ago they also sent out a mail warning users about phishing, in which they categorically stated "Telkom will never send out an e-mail asking users to click on a link..." - and now they have done exactly that... again.
AcidRaZor: looks like I am going to have to follow your point and stop payment, I've given notice but my telephone and ADSL are still working.