Cell C Network Issues: Disconnects, Coverage, Throughput Problems - Report Here

[gertvb]

My Location : Zusterstroom Farm, Bronkhorstspruit
25degrees 36minutes 39.7seconds South
29degrees 00minutes 20.0seconds East

Transmitter Location : Rhenosterkop, Sokhulumi, Bronkhorstspruit
25.589273degrees South
28.944511degrees East
http://maps.google.com/?ie=UTF8&ll=-...04136&t=h&z=18

Date & Time of Issue: Since 18 July

Device Manufacturer & Model : ZTE MF190

Contract Type (pre- or post-paid): prepaid

Existing reference numbers from Helpdesk: TT 1631857

RAT (2G/3G/HSPA+): Only 2g on vodacom available

www.speedtest.net results (if possible): only vodacom edge - no cellc data available

Cell ID (if possible): 074 *** ****

RSSI (if possible, see How to check signal strength (RSSI))

Any other information relevant to the problem:

Rhenosterkop tower was upgraded in December 2011 with new transmitters, and we had wonderful data throughputs, 5Mbits/sec but since 18 July unable to connect to cellc for data.

Tried on different pcs: 3 running xp, one running win 7, one running rosa linux + sakis3g
Tried on different modems, both the ZTE 190 and the ZTE 680? and the internal modem on an acer aspire

[3Fif37]

I ported to Cell C, from MTN last Friday and after 4 days on always on HSPDA signal on my One X, today i cant get any signal.
I've been boasting and evangilizing my household to do the same and now the service bails on me.

It shows thats its sending signal out but no signal coming in, when i refresh my twitter feed the signal drops completely.

Renders my smartphone pretty useless!!!!!

[Jola]

Still not great !!!

[CellBel]

I ported to Cell C, from MTN last Friday and after 4 days on always on HSPDA signal on my One X, today i cant get any signal.
I've been boasting and evangilizing my household to do the same and now the service bails on me.

It shows thats its sending signal out but no signal coming in, when i refresh my twitter feed the signal drops completely.

Renders my smartphone pretty useless!!!!!

I ported to Cell C, from VC about a month ago and everything was fine up to now. ATM no coverage, not data nor voice and i cannot do my int banking without the sms with security nr.
CellC this is not the way to go.

[Jola]

Hi, Cell C, your backbones all overloaded ? Because reception is fine !

Edit :

Now much better over the weekend :



Is this all related to congestion from business traffic - I do live close to the Illovo office area ???

That is also the reason why I cannot use ADSL any more, the ADSL lines are completely congested.

[Easter Bunny]

lately i've been having the issue where i'd be browsing fine on my phone (sgs2) / tablet (ideos s7) and then all of a sudden pages time out. when i cancel any webpage requests, the data connection on my phone disconnects and then reconnects. this is happening more frequently now. at home in amanzimtoti and at work in pinetown.

[nand0s]

hi....

I have a cell c 3g connection and this past week it has been immenesely slow. I was receiving pings of 500ms at stages and even every now and again it would spike to 800ms... Before, my connection was sufficient and my regular ping would be between 70 and 140... is there issues on the cell c network? I live in randburg ferndale. i have the ZTE MF190 modem...

Location: Ferndale, Randburg
Date & Time of Issue: 01/08/12 - ongoing
Device Manufacturer & Model: ZTE MF190
Contract customer

[duk3]

Location: Kenridge, Cape Town
Date & Time of Issue: 08/08/12
Device Manufacturer & Model: ZTE MF668
Contract Type (pre- or post-paid): prepaid (R1299 promo for 24gig)
Existing reference numbers from Helpdesk: n/a
RAT (2G/3G/HSPA+): 3G, when actually able to stay connected
www.speedtest.net results (if possible): n/a (haven't tested)
Any other information relevant to the problem: Frequent disconnects

Getting frequent disconnects this evening. But have tested and it seems to happen with a 41.x IP, and not 197.x Also, I have started seeing 10.x IP addresses listed in my firewall. I've gone over to GRC to check this and it's listed as 41.x or 197.x, which is strange.

[Solitude]

Here's a strange one. Whenever the wind is blowing then I have Cell C internet problems. Is that possible? 8ta seems fine at the moment but Cell C even though it stays connected loses throughput every now and then. I notice this regularly when the wind is blowing quite badly.

[walterl]

Is there a general Cell C issue at the moment? I'm able to connect with the 3G stick but can't browse anyting, getting a DNS lookup failed error message

[walterl]

Is there a general Cell C issue at the moment? I'm able to connect with the 3G stick but can't browse anyting, getting a DNS lookup failed error message

So what was the outcome of this? It came right by itself later on during the day on Saturday

[Trybble]

It's still useless. Sure, it was somewhat tolerable yesterday but this evening? Pah - Vodacom EDGE is suddenly feeling like gigabit fibre in comparison.

DNS timeouts, transfers reminiscent of 2400bps dialup, the service has been abominable since last week. Signal strength is no different from normal (51%) and there's no issues with making connections or keeping them up - just effectively no blasted Internet service!

*Trybble.

[Jola]

It has been terrible today, most of the day it didn't work at all, so could not do speedtest :



I am convinced that this is due to congestion, because 3G reception was OK.

Cell C ????

[NCalvo]

I have regular disconnect issues, dns errors and connection issues the last month or 2. It is really nerve recking.

[morkhans]

High Latency and packet loss. I'm in Edgemead, Cape Town.

Date & Time of Issue: Since 21 August
Device Manufacturer & Model: Huawei E1820
Contract Type (pre- or post-paid): pre-paid
Existing reference numbers from Helpdesk: no
RAT (2G/3G/HSPA+): HSPA+
www.speedtest.net results (if possible):
Cell ID (if possible): 40594
RSSI: -77
Any other information relevant to the problem: output of MTR below. Disconnect/reconnect makes no difference

                                                                                                                     Packets               Pings
 Host                                                                                                              Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. ???
 2. 41.50.20.1                                                                                                     13.6%    60  692.5 3181. 200.4 9480. 2342.
 3. 10.220.229.177                                                                                                 13.6%    60  635.7 3062. 202.8 9337. 2250.
 4. 10.220.231.70                                                                                                  16.9%    60  696.1 3046. 205.9 10171 2394.
 5. 41.50.16.1                                                                                                      8.5%    60  737.2 3263. 233.5 10027 2403.
 6. 41.50.0.3                                                                                                      15.3%    60  680.2 3134. 212.4 9883. 2350.
 7. 41.48.253.33                                                                                                   18.6%    60  623.5 3061. 196.3 9768. 2524.
 8. 41.160.113.25                                                                                                  16.7%    54  1046. 2763. 287.5 9595. 2181.
 9. 41.160.0.243                                                                                                   11.3%    54  989.0 2807. 230.7 9451. 2171.
10. 41.164.0.244                                                                                                    9.4%    54  932.0 2835. 222.0 9307. 2146.
11. google.cinx.net.za                                                                                             13.2%    54  875.2 2776. 230.9 9164. 2180.
12. 209.85.248.226                                                                                                 20.8%    54  1146. 2858. 379.3 9020. 2083.
13. 209.85.252.44                                                                                                  13.5%    53  1090. 2941. 380.0 8298. 1945.
14. 209.85.253.196                                                                                                  9.1%    45  1033. 2412. 388.4 4904. 1421.
    209.85.253.92
15. 209.85.243.33                                                                                                   9.1%    45  1094. 2451. 406.1 4848. 1393.
    209.85.240.28
16. 216.239.49.28                                                                                                  20.5%    45  1134. 2267. 390.9 4790. 1252.
    216.239.49.36
17. 209.85.255.126                                                                                                 45.5%    45  1559. 2094. 412.2 4677. 1352.
18. google-public-dns-a.google.com                                                                                  6.8%    45  1022. 2426. 415.3 4621. 1307.