Last year October, my mom bought a Hyundai i20 2010 model, she had been very happy with the car till the beginning of this year. Since then there has been quite a loud sound of something moving around/possibly rattling coming from the left back wheel side. The car has only done about 5000km.
She took the car back to the dealership, as it has a 5 year warranty, they initial told her its was a problem with the left brake caliper, they replaced something and the problem still persisted. Took the car back they said its an issue with the shock, replaced something else but the problem is still there. Every time they return the car saying the issue has been resolved but there is no change what so ever. The dealership is about 250km from where she stays and its a mission to go back all the time.
The overall service from the dealership has been good but she is very frustrated and doesn't know what to do? Any ideas what to do? Complain to the head office?