considering Neotel Wimax

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Argus

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Hi

my company current;y has Mweb Business uncapped at 4mbp/s but we are only synced at 2mbp/s due to copper length
Neotel called me a couple of weeks ago and asked if they could come and tell us about their wimax solution with an SLA agreement

they have done a feasibilty study and say it is possible to get wimax in our area

i just want to find out if it okay for me to ask them to come and do a test and tell me signal strength
is this normal or do they not normally do this?
and if there is any specific things i should get them to gaurentee before i sign
 
You can ask them to do a signal test, but seems they might have done it already, else they wouldn't have said that you can get it in your area...

If you are happy with the SLA, just sign and be happy. :)
 
mmm, your lucky that you can get an SLA outta them, im struggling for weeks now... :( we only got a 1mb DSL but looking to upgrade to something better but hard to get an SLA outta anyone and got quoted 20k p/m for a 2mb fiber to our rack at the IS data center that is only 2km away on the Metro Fiber, with only 400GB p/m and a 99% uptime SLA... thats crazy!

I can go for the 10mb fibre connection and have a 4mb dsl line as backup and will still be only half the price...

anyone got some advice?
 
I would suggest banging your head against a wall until the blood becomes.
It will be less painful than dealing with Neotel.
 
WiMax is a great idea. Especially from neotel, Uptime is close to 100% so far for me in 8 months. Speeds have never once dipped. I always get my Max upload and download. At home I use WiMax and at work i use the Fibre and they are almost identical.
 
jpmonster said:
WiMax is a great idea. Especially from neotel, Uptime is close to 100% so far for me in 8 months. Speeds have never once dipped. I always get my Max upload and download. At home I use WiMax and at work i use the Fibre and they are almost identical.
Click to expand...
Even it has similar burstable after-hours speeds, like on fibre? :)
 
jpmonster said:
WiMax is a great idea. Especially from neotel, Uptime is close to 100% so far for me in 8 months. Speeds have never once dipped. I always get my Max upload and download. At home I use WiMax and at work i use the Fibre and they are almost identical.
Click to expand...

Sounds good. I may give Neotel WiMax a try then.
 
jpmonster said:
WiMax is a great idea. Especially from neotel, Uptime is close to 100% so far for me in 8 months. Speeds have never once dipped. I always get my Max upload and download. At home I use WiMax and at work i use the Fibre and they are almost identical.
Click to expand...
+1 -- using Wimax with them for close to 2 years; service is great, so is the latency (40 to 50ms locally to www.google.co.za, 250 to 280ms USA San Francisco) + excellent throughput.

Only 2 downtime incidents in that period, fixed next day (very professional service i.e. separate help desk for wimax).
 
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Moe5508 said:
And the cost is?
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Just to be clear -- these are business focused solutions, hence business prices http://www.neotel.co.za/wps/portal/!ut/p/c4/04_SB8K8xLLM9MSSzPy8xBz9CP0os3gjJ1cnczcPIwN3ixBzA09XR-dgXydTQwNXY_2CbEdFAADhgHs!/?WCM_GLOBAL_CONTEXT=

The primary difference between business vs consumer is that you have fixed PTP bandwidth / throughput i.e. not shared bandwidth (performance is more akin to Telkom's diginet i.e. up and down speeds are identical, for example if you subscribe to the 2Mb service, you generally get 2Mb both ways.)

Compare it to for example Mweb's business ADSL prices (all inclusive, and with Mweb don't forget to include Telkom's telephone charge, Neotel doesn't have this stipulation):
http://www.mweb.co.za/productspricing/InternetAccess/BusinessADSL/Uncapped.aspx

For example:
  • Mweb 4Mbps down, ~512Kbps up, Uncapped Unshaped = R2,359 + R?? voice line rental
  • Neotel 5Mbps down, 2Mbps up; Uncapped Unshaped = R2,299
 
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I was also looking at this solution, but for private use, not business. Will Neotel still let me apply? I know there was a time where you could not apply for Telkom business products unless you could prove it would be for busniess use. Is it the same with Neotel? The main reason I am looking at Neotel is all the problems I'm having between Telkom and my Body Corporate on who should fix my copper cable in the complex, so going for a fixed line solution is just not an option for me. Also, I want an uncapped solution as I just want a fixed cost every month
 
Sparky_za said:
I was also looking at this solution, but for private use, not business. Will Neotel still let me apply? I know there was a time where you could not apply for Telkom business products unless you could prove it would be for busniess use. Is it the same with Neotel? The main reason I am looking at Neotel is all the problems I'm having between Telkom and my Body Corporate on who should fix my copper cable in the complex, so going for a fixed line solution is just not an option for me. Also, I want an uncapped solution as I just want a fixed cost every month
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Of course you can; there is no restriction.

One note of caution if you proceed, the national contact centre is not that good i.e. outsourced to bytes; you might have to push them to get the install date (they will test the signal prior to installation, if all is ok, then they typically completed the setup)

After the installation, they should provide you with a specific contact number for wimax support i.e. no the national contact centre.
 
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[)roi(];7197297 said:
Of course you can; there is no restriction.
Click to expand...

Cool, thanks... Going to give them a call right now and see if I can't get a 1 week trial or something out of them to check signal strength and such from my place.
 
Sparky_za said:
Cool, thanks... Going to give them a call right now and see if I can't get a 1 week trial or something out of them to check signal strength and such from my place.
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They won't do a trial as far as I know -- if they confirm signal, then the option is to install or not.
If the signal is deemed workable; then your service will be excellent: i.e. A rating on speedtest, minimum jitter, with low latency.

Good luck; if all's ok, I'm sure you'll be pleasantly surprised.
 
[)roi(];7197405 said:
They won't do a trial as far as I know -- if they confirm signal, then the option is to install or not.
If the signal is deemed workable; then your service will be excellent: i.e. A rating on speedtest, minimum jitter, with low latency.

Good luck; if all's ok, I'm sure you'll be pleasantly surprised.
Click to expand...

I'm willing to go with that. Just didn't want to do the whole sign up procedure only to find out there is no signal. On the online map it shows good coverage, but you never know with things like this :)
 
Sparky_za said:
I'm willing to go with that. Just didn't want to do the whole sign up procedure only to find out there is no signal. On the online map it shows good coverage, but you never know with things like this :)
Click to expand...
Let us know how it goes...

btw they terminate to a single ethernet point i.e. you'll need a router / firewall / NAT device behind this to provide for example wifi or other ethernet points + automatic IP address assignment (DHCP).
 
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