So...since Screamer had the wimax equipment seized by the sheriff, i was moved over to Wifi.
This happened approximately 90 days ago, and for the first 30 days i had little to no communication from Screamer, after much arguments and fighting and a million phone calls, their technicians pitched and installed the wifi equipment...great i hear you say....it failed later that night....a week later i manage to get hold of them and they install another unit....great i hear you say again....
Since that day i have had intermitent connectivity at best, i have taken to mailing them EVERY time the connection is down(and i am home to see this). This weekend has been the last straw as it has not been connected for more than 30 minutes at a time.
Through all this i have had to pay hundreds of rands in phone calls to them, hundreds of rands in alternative limited services. I have paid them in good faith for services that have not been received and have been offered NOTHING as compensation for the lack of service and am sent invoices by them for the services that have not been delivered. To their detriment, they installed this after 1 April 2011, now i ask anyone that is able to assist me with my option in taking this company to task for their lack of communication and lack of service. I have already looked into contacting the CPA in order to have this rectified, so if you are able to assist, please help.
I have proof of all mails sent as every time i send them a mail i receive one saying that the complaint has been refered to the correct department and will be attended to(which never happens). I have received two additional mails back from them, one claiming that the problem is caused by my use of the bandwidth causing the constant disconnects...now correct me if i am wrong, the reason for a connection is to use it to transfer data, so you will therefore use the bandwidth....
This whole thing has driven me to insanity, and the fact that Des and Quinten are not interested in rectifying this problem leads me to believe that they have a serious problem and are unable to fix the problem, however this is not my problem as i am seeking compensation and need this problem rectified ASAP
Thanks for readin and i hope someone will be able to assist me