Web Africa ADSL general feedback

[Kwerty]

Are you still having issues? I can confirm we had no reported issues last night.

Please PM your client code so I can have our support investigate further.

Thanks

I still had problems this morning but it seems to have sorted itself out later.

[jarrydred]

What is the normal max speed you can achieve using the 4Mb home uncapped?

because it seems i am not hitting 4mb/s but rather more

[moklet]

What is the normal max speed you can achieve using the 4Mb home uncapped?

because it seems i am not hitting 4mb/s but rather more

I think telkom is bumping up lines. i noticed a sudden increase in speeds as well

[WAJustinW]

What is the normal max speed you can achieve using the 4Mb home uncapped?

because it seems i am not hitting 4mb/s but rather more

We have also increased our Network capacity by 8% and there will be more coming. So this coupled with possible Telkom upgrades could be the reason.

Have you done a speed test and what are you getting?

[jarrydred]

Yes I did 5.5mbps down and .5 up ill attach screen later, now I must just keep in line with my usuage policy

http://www.speedtest.net/result/2047063254.png

[Roadrunner]

DNS servers seem to be giving trouble again. Windows troubleshooter agrees.

Changed to Google's DNS and everything is fine.

[HavocXphere]

Is the news server still alive? Haven't been able to connect for ~7 days now. Time for a paid NS...

We have also increased our Network capacity by 8% and there will be more coming.

Glad to hear it.

[Grimspoon]

Why am I still waiting for a 3 minute video to stream on a 4mb line?

[Praeses]

Why am I still waiting for a 3 minute video to stream on a 4mb line?

Because I sometimes encounter the same on a 155Mbps line?

[mrlgm007]

Why am I still waiting for a 3 minute video to stream on a 4mb line?

One of the many reasons i left wa...

[Grimspoon]

Because I sometimes encounter the same on a 155Mbps line?

You get a 155Mbps line in Bloemfontein?

One of the many reasons i left wa...

Well I have cancelled my account. Only 1 more month of this dreaded performance.

[Crowley]

My account got suspended for going 4gb over the rolling windows for the second time. Asked them to cancel everything right there and then. No 30 day notice but I have to wait for them to move my line back to telkom.

Sorry WA. The last 4 years were great but the other options out there means I don't have to take threats from my sp any more.

[Fulton17]

My account got suspended for going 4gb over the rolling windows for the second time.

And this on an "uncapped" account

Surely WA should manage their systems better? Also I thought if you went over they just throttled your account depending on capacity and time of day. This type of behaviour on their behalf seems to indicate that they must really be battling and times are tight

[Praeses]

You get a 155Mbps line in Bloemfontein?

Yeah @ University. During the holidays it really flies!

[WAJustinW]

My account got suspended for going 4gb over the rolling windows for the second time. Asked them to cancel everything right there and then. No 30 day notice but I have to wait for them to move my line back to telkom.

Sorry WA. The last 4 years were great but the other options out there means I don't have to take threats from my sp any more.

Really sad to hear you have decided to leave but can you PM me your client code and I can see if I can do anything to assist.

The thing is, we have advised our customers that are on our Uncapped service that you need to stay within your thresholds as per your package and if you have gone over the threshold, just slow down your usage so that you fall below the threshold. We never ever want a customer to leave us but we have to follow the process as per our AUP, which all Uncapped customers agreed to when signing up. But again if you stay within the thresholds you will have a smooth and uninterrupted service.