MWEB Uncapped ADSL Feedback

[Off-The-Chart]

downloads crawling along today...

even basic browsing and normal HTTP downloading snail'ing along...

[MWEB Guy]

downloads crawling along today...

even basic browsing and normal HTTP downloading snail'ing along...

Good morning off-The-Chart, please provide me pings and tracers to local and international sites. Please also provide me your actual download speeds.

Please also let me know from which location you are connecting? (line no.)

[MWEB Guy]

downloads crawling along today...

even basic browsing and normal HTTP downloading snail'ing along...

off-The-Chart, I have managed to recreat your port and re-authenticate your account. Please reboot for 5 to 10 min and let me know if it improves your experience.

[cybershark]

@MWEB Guy, my connection seems to be normal today, no 1Mb limit encountered so far.

[MWEB Guy]

@MWEB Guy, my connection seems to be normal today, no 1Mb limit encountered so far.

thanks for the feedback, let me know if your experience changes in any way...

[Gimaru]

3rd time now today my internet just drops and the modem has to reconnect. Anything going on? It's really frustrating trying to game like this.

[Mortiiy]

Hey MwebGuy.

Just an update. Still waiting for Telkom since 10 Jan 2012 to sort out their DSLAM. I hope Mweb and other ISP's coordinate to strongarm Telkom to improve their resolve as one can see on varius forums that a LOT of customers are affected by this.
Mortiiy


Target Name: www.mweb.co.za
IP: 196.2.63.110
Date/Time: 2012/02/11 12:51:14 PM

1 0 ms 0 ms . [192.168.0.1]
2 596 ms 545 ms 41-133-134-1.dsl.mweb.co.za [41.133.134.1]
3 594 ms 542 ms te1-1-0.505.cpt-ipc-1.mweb.co.za [196.28.178.178]
4 595 ms 546 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
5 592 ms 554 ms 196-28-178-38.adsl.mweb.co.za [196.28.178.38]
6 587 ms 565 ms cte-core-sw2.vwol.net [196.41.144.35]
7 580 ms 544 ms www.mweb.co.za [196.2.63.110]

Ping statistics for www.mweb.co.za
Packets: Sent = 2, Received = 2, Lost = 0 (0.0%)
Round Trip Times: Minimum = 544ms, Maximum = 580ms, Average = 562ms

[MWEB Guy]

3rd time now today my internet just drops and the modem has to reconnect. Anything going on? It's really frustrating trying to game like this.

Good afternoon Gimaru, please note that your attenuation readings are very high. It is currently at 61 dB, please contact Telkom for some assistance.

Kind regards,
MWEB Guy

[KromozIII]

My 4mbs downloads have been running at 1.5mbs since last night. They have just now jumped back up to 4mbs. Have you guys just finished maintenance somewhere?

[MWEB Guy]

Hey MwebGuy.

Just an update. Still waiting for Telkom since 10 Jan 2012 to sort out their DSLAM. I hope Mweb and other ISP's coordinate to strongarm Telkom to improve their resolve as one can see on varius forums that a LOT of customers are affected by this.
Mortiiy


Target Name: www.mweb.co.za
IP: 196.2.63.110
Date/Time: 2012/02/11 12:51:14 PM

1 0 ms 0 ms . [192.168.0.1]
2 596 ms 545 ms 41-133-134-1.dsl.mweb.co.za [41.133.134.1]
3 594 ms 542 ms te1-1-0.505.cpt-ipc-1.mweb.co.za [196.28.178.178]
4 595 ms 546 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
5 592 ms 554 ms 196-28-178-38.adsl.mweb.co.za [196.28.178.38]
6 587 ms 565 ms cte-core-sw2.vwol.net [196.41.144.35]
7 580 ms 544 ms www.mweb.co.za [196.2.63.110]

Ping statistics for www.mweb.co.za
Packets: Sent = 2, Received = 2, Lost = 0 (0.0%)
Round Trip Times: Minimum = 544ms, Maximum = 580ms, Average = 562ms

Good Afternoon Mortiiy, we supply Telkom with as much information as possible; however they control their network and do as they see fit. We cannot make Telkom do anything they do not want to, no matter how hard we try.

[MWEB Guy]

My 4mbs downloads have been running at 1.5mbs since last night. They have just now jumped back up to 4mbs. Have you guys just finished maintenance somewhere?

Good Morning KromozIII, there was maintenace this morning; not sure if thats what impacted on your speeds. Please do not hesitate to contact me should your experience deteriorate.

Enjoy your speeds

[Gimaru]

Good afternoon Gimaru, please note that your attenuation readings are very high. It is currently at 61 dB, please contact Telkom for some assistance.

Kind regards,
MWEB Guy

I logged an automated fault now with them by choosing the option "noisy phone line", so I'm not holding my breath. Can you please tell me what they will have to do to fix this? Can they do it on their side, or will they have to come out again? Sick of problem after problem.

[reactor_sa]

I logged an automated fault now with them by choosing the option "noisy phone line", so I'm not holding my breath. Can you please tell me what they will have to do to fix this? Can they do it on their side, or will they have to come out again? Sick of problem after problem.

Those lazy chops will probably just drop your sync speed to stabilise the line... :/

[MWEB Guy]

I logged an automated fault now with them by choosing the option "noisy phone line", so I'm not holding my breath. Can you please tell me what they will have to do to fix this? Can they do it on their side, or will they have to come out again? Sick of problem after problem.

Let me know if your feedback is not favourable.

Kind regards,
MWEB Guy

[Pooky]

Hi, today my ping while playing League of Legends is +- 340ms, while it is normally around 250ms, this makes a big difference while playing.

Do you know what is wrong?

Thanks