I recently purchased a new smartphone from Vodacom and a 100MB data bundle, on contract.
To my shock and horror Vodacom is unable to give me the usage statistics on my bundle once I have gone past the 100MB mark.
What they provide:
* The ability to query my remaining data balances by dailing *111#, but not actual usage
* An online web site showing me I have nothing remaining, but again, not the actual usage
What they don't provide:
* The ability to see my data usage over 100MB
* The ability to put a cap on my data usage
According to the lady at the shop I can only put a cap on the total monetary value of my account. And I can only see my usage statistic at the end of the month, after I have received my bill. So they put themselves neatly in front of getting money from the client before a dispute arises. Any savvy computer user know you have to monitor your usage, especially if you are paying R 1 per meg. But they intentionally don't give you access to these stats.
I find this deliberate obfuscation of my usage statistics incredibly bad service and would go as far as saying they are greedy capitalists that are intentionally doing this so that the consumer can't control their usage and react to bill shock.
I run an ISP and I have developed our own internal Radius systems, I personally know how easy it is to give this information to your client.
I insist on having access to my current and up to date data usage statistics, and I insist on being able to put a cap on my data usage. Unless I hear from Vodacom in the next 7 days with regards to this I will be reporting the matter to the following parties:
1. Hello Peter
3. Competition Commission